How do I contact Essex and Suffolk Water?
Call us
- your account, bills or payments, call 0345 782 0111, or.
- your water services, call 0345 782 0999.
Can the water board cut your water off?
Can your water company disconnect your supply? If you are a domestic (non-business customer), water companies can't, by law, disconnect or restrict your water supply if you owe them money. If you're a tenant, see Paying your water bill if you're a tenant.
How do I pay Essex and Suffolk Water?
You can pay your bill by card quickly and easily online, with our app or by calling our autopay line on 0800 032 3415. Need a replacement PayPoint card? Get a digital PayPoint card now by downloading our free Essex and Suffolk Water app, or ask for a new plastic card with the click of a button on your online account!
How do I change my name at Essex and Suffolk Water?
You can change your name easily online
Log into your online account and head to My Profile. You'll be able to update your details there. Click save and your online account will be updated straight away – though you might need to refresh the page to see! You cannot change your name to add another person to your account.