How do I complain about furniture?
You must raise your complaint with the retailer first.
To do so, contact the retailer directly in writing writing and either received a final written response (otherwise known as a 'deadlock letter') or given the furniture shop eight (8) weeks to respond to your dispute.
Is the furniture ombudsman impartial?
The case will raise fresh concerns about the Furniture Ombudsman scheme, which sells itself on the basis that it offers an impartial service. Guardian Money has seen lots of complaints from consumers who felt the process was unfairly stacked in the retailers' favour.
Is there an ombudsman for Sofology?
Sofology Limited - The Furniture & Home Improvement Ombudsman.
Is there a bed ombudsman?
Since 1992. The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards.
What does the consumer ombudsman do?
An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
Is the furniture Ombudsman independent?
The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards.
How is the Furniture Ombudsman funded?
Like most Ombudsman we are funded by the industry which we have jurisdiction over and that means our services remain free for consumers.