How do I contact British Gas HomeCare?
Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team.
How do I access my British Gas account?
You can access your account online by: Giving us your email address. We need this so we can start sending you email alerts when it's time for you to send us meter readings, pay bills or if we have any other important updates about your account.
How do I find my gas account number?
Your account number appears at the top of your natural gas bill, above your address. (see number one in the linked graphic). You can also view your account number online through My Account. Once you are logged in, you can find your account number on the upper right of the page within the Account Details box.
How long does it take to set up an account with British Gas?
We may need to verify your details before adding the account, which can take up to 48 hours. We'll email you to confirm when your account has been added.
How do I speak to someone at British Gas?
If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you've got a query or if you are considering becoming a HomeCare customer.
How do I get in touch with British Gas by phone?
You can contact us on 0333 202 9691 1 if you were a PFP Energy customer and 0333 202 9742 1 if you were a People's Energy customer or 0333 202 9845 1 if you were a Together Energy, Bristol Energy or Neon Reef customer to arrange for one of our engineers to visit your property and support you to get your supply back on.
How do I get in touch with British Gas by email?
To get in touch online, visit the British Gas website to use their online form or send them an email at [email protected].
Can I live chat with British Gas?
You can: Talk to a Live Chat agent. Use Cosmo, our virtual assistant, to help you with queries. Solve common everyday problems on our Tips and Guides.