How do I find my HSBC User ID?
If you can't remember your username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.
How do I log into my HSBC account on my new phone?
Download the HSBC Mobile Banking App on your new smartphone and select "Activate Digital Security Device" from the settings menu. You will be asked to generate a security code from your old phone and enter it into your new phone for activation.
How do I log into my HSBC security device?
Log on with your Physical Security Device
Press and hold the green button until you see the word PIN in the top right corner. Enter your Security Device PIN and press the green button again. With the 'HSBC' welcome screen displayed, press the green button again. This will generate a 6-digit security code.
How do I log into my HSBC account without secure key?
If you don't have access to your Secure Key, go to our online banking log on page, enter your username and select 'I've forgotten all my log on details or I don't have my Secure Key'. Follow the instructions and activate your new details via our automated phone service.
How many digits is HSBC security number?
Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.
Can I have two HSBC app accounts?
HSBC is readying a mobile app that will allow customers to manage multiple accounts from different banks. "HSBC Beta" will support 21 money-keepers at launch, including Santander, Lloyds and Barclays, so users can review their current account, loans, mortgages and savings simultaneously.
How do I log into my HSBC app?
Open the HSBC Mobile Banking app and select 'Log on'. Enter your username, (this is only required if you have not selected 'remember my username') and select 'continue'. Answer your memorable question and the requested characters from your password, select 'continue'.