How do I cancel my Inshape membership on the app?
To put your account on hold, login to the In-Shape app or Member Hub and follow these steps: Click the navigation in the top left corner and select Profile. Select Membership Holds and follow the prompts.
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What you will need to cancel:
- Name.
- Address.
- Phone.
- Email address.
- Account number/Key Tag number.
Can you cancel a gym membership online?
You can't cancel your membership by phone, via the Planet Fitness website, or even by email. You only have two official options: visiting in person or sending a letter.
How do I reactivate my Inshape membership?
Billing automatically resumes the month after the requested hold date unless a member calls to release the hold early. Use of the club or its facilities during the "Hold" period will result in the membership being reactivated immediately; and member's regular monthly membership charges will be assessed.
How do I pause my Inshape membership?
The quickest way to put your membership on hold is through the In-Shape app or Member Hub by following these steps:
- Tap menu in top-left and select Profile.
- Select Membership Holds option.
- Select Place Membership on Hold.