How do I know if an HMRC email is genuine?
You can check if requests are genuine by asking the HMRC staff member to send an email while you are on the call to confirm their identity. Their email address should have their name and end in @hmrc.gov.uk. You can also call the relevant general enquiry helpline to check requests for: VAT for businesses.
How do I contact HMRC about my tax refund?
Information from HMRC
- Telephone: Tax: 0300 200 3300, Self Assessment 0300 200 3310.
- Textphone: Tax 0300 200 3319, Self Assessment 0300 200 3319.
- Outside UK: +44 135 535 9022.
Is HMRC webchat open?
What if you want help online? HMRC's webchat facility is now also available during the new helpline opening hours. In time, HMRC plan to extend this further so that they can answer via webchat seven days a week until 10 pm each night. Help via virtual assistant is also available 24 hours a day, seven days a week.