How can I extend my M1 prepaid card expiry date?
Simply dial #131# and select language. Enter the recipient's mobile number. GOING. Simply activate Validity Extension via the M1 Prepaid App, M1 Prepaid Portal or dial #100*6*1#!
How do I talk to a live agent in M1?
Type “Chat with agent” and you can chat directly with our customer service agents. Response time is immediate when a Customer Service agent is available. Ping us on Facebook Messenger whenever it's convenient for you. Available 24/7.
How do I view my M1 bill?
You can access your current bill via My M1+ App. For other plans and Fibre Broadband; You can access up to last 6 bills via My M1 App.
How do I activate my M1 SIM card?
By default, the PIN feature in your new SIM card is turned off. When you first activate the PIN feature, you are requested to enter the temporary PIN as 1234.
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What is M1 Xplorer Card?
4D/TOTO, Movies, Soccer Odds/Results, Promotions |
21.4¢ per request^ |
Games |
From 32.1¢ per request^ |
Stocks |
10.7¢ per request^ |
Can I terminate my M1 line online?
Yes, you may change your plan via M1.com.sg. Early termination charges for the 12-month service commitment contract on mySIM3 plans will be waived. Is SIM-only Plan eligible for Multi-Line Saver (MLS) or Multi-Service Saver (MSS) discounts?
How do I call M1 customer service from overseas?
For all other plans:
- Hotline 1622: General customer Service,
- or +65 96801622 when calling from overseas (IDD charges applicable)
- Hotline 6655-5577 [24-hours]: Corporate Fixed Services-Technical Support.