How do I speak to a person at BT?
If you'd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Make sure you have your account number to hand when you get in contact (you can find this on your bill).
How do I report a fault on a BT landline?
Text PHONE to 61998 (charges may apply at your standard rate).
- We'll run tests on your connection to find out what's going on.
- If you need an engineer, we'll text you in 15 minutes to book a slot.
How do I access My BT account?
How do I log into My BT? If you already have a BT ID, you just need to log in at www.bt.com/mybt. It's the quickest and easiest way to get your BT bill.
How can I get a BT discount?
You don't need to be the BT Broadband account holder - you simply need to live in a house or flat with a BT Broadband connection. What's more everyone in the house can benefit from the discount. Simply tell us you have broadband at the top of the BT Mobile plans page and we'll show you the plans with a discount.
How do I withdraw from BT super?
Making a withdrawal BT Super for Life and BT Super
- Find your account/member number and the name of your product on correspondence from BT.
- Login to your account to review your current balance and check your personal details are up to date.
- Understand what type of withdrawal you are applying for and your eligibility.
Does BT super charge exit fees?
The fees and costs defined below apply to the BT Super and BT Super for Life products. (b) those costs are not otherwise charged as an administration fee, an investment fee, a buy‑sell spread, a switching fee, an exit fee, an advice fee or an insurance fee.
How do I access BT Super for Life?
You can access your super online – and importantly, take action – any time, from anywhere. There's the convenience of logging in at bt.com.au/btsuperportal or on the Panorama App, using your username and password. If you've forgotten your username, don't worry.
Which Super Fund is best?
Best performing super funds
| Super fund |
Investment option |
1 yr return (%) |
| AustralianSuper |
Balanced |
15.0% |
| UniSuper |
Accum (1) – Balanced |
12.5% |
| Cbus |
Growth (Cbus MySuper) |
13.0% |
| VicSuper |
FutureSaver – Growth (MySuper) |
14.8% |
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