When should I contact Ofgem?
If you have an enquiry relating to Ofgem's policies or functions, contact us at
[email protected], on 020 7901 7295 or at the addresses below.
...
Telephone opening hours.
Day |
Opening Time |
Closing Time |
Monday |
09:30 |
16:30 |
Tuesday |
09:30 |
16:30 |
Wednesday |
09:30 |
12:30 (no afternoon service) |
Thursday |
09:30 |
16:30 |
What does Ofgem do for customers?
Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system. Our organisational strategy and objectives for protecting consumers, supporting decarbonisation and improving the energy system.
How do I refer a complaint to Ofgem?
Complain to Ofgem if you can't resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624. Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295.