Why can't I log into the National Lottery website?
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Does the National Lottery App notify winners?
For Draw-Based Games, we will email you after the draw (and, if you bought your entry from your National Lottery account, you will be notified when you next sign in to your National Lottery account) if you have won a prize.
Why is my national lottery account closed?
Your Account will only be closed once any Direct Debit payment already collected or in the process of being collected has been used to buy Plays in line with the Direct Debit and any Prizes due in relation to those Plays have been paid.