How do I claim on my Natwest phone insurance?
Register a claim online (opens in a new window) or call us.
- Select Silver / Reward Silver: 0345 601 5219. overseas: +44 2392 664 912.
- Select Platinum / Reward Platinum: 0345 609 0453. overseas: +44 2392 668 650.
- Black / Reward Black: 0345 601 7188. overseas: +44 2392 660 340. Minicom: 0345 600 0512.
Does Natwest have mobile phone insurance?
Our Silver, Platinum and Black accounts come with mobile phone insurance which protects your phone against loss, accidental damage, theft, and breakdown (once your manufacturer's warranty has expired).
How do I claim on my mobile phone insurance?
You must contact the network of your cell phone and blacklist your phone immediately. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact your insurance provider to proceed with a claim.
How many times can you claim on Natwest phone insurance?
Maximum of 4 approved claims in any 12-month period per account.
How do I contact NatWest?
If you have forgotten these details our Support Centre is here to help.
- Call us on: 03457 888 444.
- Overseas: 0345 030 3605.
- Relay UK 18001 03457 888 444.
How do I send a message to NatWest?
Log in to our mobile app and click on 'Help' along the bottom taskbar. Then click 'Message us', which will start a secure message message enquiry. Cora our digital assistant is there to help you or guide you to the right team to support your query.
How do I login to NatWest?
To log in:
- Go to Online Banking.
- Enter your customer number or card number and select 'Log in'.
- You'll be asked for three random characters from both your PIN and password. Type this then press 'Next'.
- If you're asked for a one-time passcode, have your mobile phone or card reader handy.
Why can't I access NatWest online?
Please ensure you are using an up to date and fully supported browser to use Online Banking. Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.