How do I log a ticket in remedy?
Perform the following steps to manually create a ticket:
- From the Enterprise menu of the Enterprise Manager console, select Monitoring, then Incident Manager. ...
- Select any incident from the list in the table.
- In the Tracking section, click More, then Create Ticket, as shown in Figure 3-5.
Is BMC Remedy still used?
We have data on 3,066 companies that use BMC Remedy ITSM. ... BMC Remedy ITSM is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for BMC Remedy ITSM usage goes back as far as 6 years and 3 months.
What is ITSM BMC?
BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various forms of service tickets by which users can create requests that flow to other systems within an organization. ... Tickets created from RiskSense include relevant asset and vulnerability information.
What is BMC?
6,000 (2020) Website. www.bmc.com. BMC Software, Inc. is an American multinational information technology (IT) services and consulting company based in Houston, Texas. Its international headquarters is located in Houston, Texas, United States.
What is BMC account?
Your Support Central account helps us tailor your support experience according to the BMC products you use. ... Below you'll find detailed instructions for editing your support profile, managing your product licenses and passwords, and exploring the other resources available from the 'My Support' menu.
What is Remedy software used for?
The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.