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Shopify Capital Login

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Mar 02, 22 (Updated: Sep 24, 22)

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1. Shopify.com
Populist 3 years ago

Small Business Loans - Business funding from Shopify Capital

https://www.shopify.com/capital

Shopify Capital can help you get business loans with minimal paperwork and no credit checks. Shopify small business loans let you get funding quickly and ...

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Shopify.com Official Pages

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2025-08-16 22:04:19 200 254 Page Active
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2. Deliverr.com
Critic Gaborone, Botswana 3 years ago

Financing options for your Shopify store - Deliverr

https://deliverr.com/blog/shopify-financing-options/

Learn about a few different Shopify financing options that are designed to meet your eCommerce sellers needs, including Shopify Capital and Payability.

6
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3. Sellbrite.com
Informed Bangalore,India 3 years ago

Everything You Need to Know About Shopify Capital and How ...

https://www.sellbrite.com/blog/shopify-capital/

The Shopify Capital program offers funding in two forms: loans and merchant cash advances. Shopify Capital loans are available only in certain U.S. states.

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4. Stripe.com
Explainer Massachusetts, United States 3 years ago

Stripe Capital: Flexible financing in as little as one day

https://stripe.com/capital

Stripe Capital provides access to fast financing with one flat fee and flexible ... Log in to your Dashboard to see if you're eligible for an offer based on ...

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5. Techcrunch.com
Announcer Israel 3 years ago

How Shopify aims to level the playing field with its machine ...

https://techcrunch.com/2021/04/28/how-shopify-aims-to-level-the-playin...

Shopify offers two types of funding — merchant cash advances and loans. Shopify Capital charges a fixed fee (factor rate) on its financings. On ...

1
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6. Clear.co
Disciplined United Kingdom 3 years ago

Clearco: Growth Capital For Online Businesses

https://clear.co/

Fair and fast capital, a trusted network of founders and the guidance needed ... logo Facebook logo Shopify logo PayPal logo Snapchat logo BigCommerce logo ...

2
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7. Fundera.com
Scholar 3 years ago

Shopify Capital Review 2021: Rates, Terms, Pros and Cons

https://www.fundera.com/business-loans/lender-reviews/shopify-capital

Shopify Capital loans are lump-sum loans that come with a borrowing fee. You repay the loan and fee in increments for over 12 months. Funds are ...

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8. Debanked.com
Announcer 3 years ago

Shopify Capital Originated $252M in MCAs and Business ...

https://debanked.com/2020/10/shopify-capital-originated-252m-in-mcas-a...

shopify glyph Shopify Capital, the finance arm of the 2nd largest e-commerce platform in the United States, reported making $252.1M worth of ...

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Guru Russia 3 years ago

Shopify Capital Originated $141M Of Loans And MCAs In Q3 ...

https://debanked.com/2019/10/shopify-capital-originated-141m-of-loans-...

Shopify Capital, Shopify's small business funding division, originated $141 million in loans and merchant cash advances last quarter, an 85% ...

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9. Sellersfunding.com
Scholar Los Angeles 3 years ago

SellersFunding: Home

https://sellersfunding.com/

FOR A LIMITED TIME: Get up $5,000 in Cash Back when you get Working Capital funding. Offer expires 12/10/21. Learn more. Bullets background banner. Login.

3
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10. Heycarson.com
Curious British Columbia, Canada 3 years ago

Shopify Capital & Other Financing Options for Shopify Merchants

https://www.heycarson.com/blog/shopify-capital-other-financing-options...

What It Is: Shopify users have access to a merchant cash advance and/or a business loan from Shopify Capital. Funding amounts range from ...

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11. Localogy.com
Disciplined Amsterdam, Netherlands 3 years ago

Shopify Expands into SMB Lending - Localogy

https://www.localogy.com/shopify-expands-into-smb-lending/

The Shopify Capital division was launched in 2016, mostly for the latter reason. But up until now, it only offered cash advances. The addition ...

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12. Youlend.com
Populist Austria 3 years ago

YouLend

https://youlend.com/

Embedded financing to unlock your merchants' growth.

4
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13. Zip.co
Explainer Vigo, Spain 3 years ago

Zip Business Capital | Unsecured business loan up to $500K ...

https://business.zip.co/

Looking for an unsecured line of credit for your Australian business? Whatever you need to grow, a Zip business loan of up to $500k can get you there.

4
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14. Sec.gov
Announcer Casablanca, Maroc 3 years ago

Exhibit - SEC.gov

https://www.sec.gov/Archives/edgar/data/1594805/000159480517000007/exh...

Shopify announced the launch of Shopify Capital, offering merchant cash advances to select merchants, which provide them timely access to funds to respond ...

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15. Arenacommerce.com
Disciplined St Joseph, IL 3 years ago

ArenaCommerce: Shopify Tasks, Expert Help For Your ...

https://www.arenacommerce.com/

Are you looking for a Shopify Expert? We Are Certified Shopify Expert. We handle the small tasks so you don't have to. This is exactly where you looking ...

5
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16. Bvp.com
Teacher Berlin, Germany 3 years ago

Shopify - Bessemer Venture Partners

https://www.bvp.com/memos/shopify

A decade later, Alex Ferrara looks back on how Shopify has changed and shares the ... to back what was clearly the best cloud startup in Canada's capital.

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17. Payability.com
Scholar 3 years ago

Funding, Cashflow and Payment Solutions for Shopify Sellers

https://www.payability.com/shopify/

Payability Instant Advance provides growth capital to entrepreneurs on Shopify to buy more inventory, launch new products, ramp up advertising and more.

5
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18. Upscapital.com
Teacher Texas 3 years ago

InsureShield ™ Coverage for Shopify - UPS Capital

https://upscapital.com/shopifyapp/

Go. Login. Women in a retail store checking inventory on a computer ... How does the InsureShield™ app help your Shopify business? Let them tell you.

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19. Vox.com
Curious Dublin, Ireland 3 years ago

It feels like every tech company is offering cash advances ...

https://www.vox.com/2016/4/27/11586460/shopify-cash-advances-paypal-sq...

The program, called Shopify Capital, will let eligible Shopify merchants obtain a lump-sum cash advance in exchange for a fixed percentage ...

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20. Modernretail.co
Legendary 3 years ago

How Clearbanc and Shopify are trying to fund the DTC boom

https://www.modernretail.co/startups/making-life-easier-for-founders-a...

Shopify, which has an alternative lending arm called Shopify Capital, reported that it doled out $153 million in financing to e-commerce ...

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21. Usc.edu
Guru 3 years ago

Login

https://clubs.marshall.usc.edu/

The campus engagement platform for USC Marshall School of Business - Powered by CampusGroups.

3
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22. Bloomberg.com
Editor Cologne, Germany 2 years ago

How Shopify Outfoxed Amazon to Become the Everywhere Store

https://www.bloomberg.com/news/features/2021-12-23/shopify-amazon-reta...

Last February e-commerce company Shopify Inc. replaced the “Ottawa ... In November the company said Shopify Capital had lent a total of $2.7 ...

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23. Tradingeconomics.com
Populist Taman Bukit Kinrara Puchong Selangor Malaysia 2 years ago

Shopify Inc | SHOP - Equity Capital And Reserves - Trading ...

https://tradingeconomics.com/shop:cn:equity-capital-and-reserves
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24. Squareup.com
Curious Copenhagen, Denmark 2 years ago

Square | Solutions For Your Small, Medium & Large Business

https://squareup.com/us/en

Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square.

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If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

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Frequently Asked Questions

How do I access my Shopify Capital?

From your Shopify admin, go to Settings > Capital. Find the eligibility message from Shopify Capital, and then click View funding offers. On the Capital page, you'll see three funding options. Compare the terms of the funding options, and click Request beneath the one that you want.

Does Shopify offer working capital?

Shopify Capital is a business finance program similar to Square Capital or PayPal Working Capital. Because Shopify already has access to information about your business and revenue, it can speed up the application process and provide lower-cost business financing than you may be able to get elsewhere.

What is Shopify Capital?

Shopify Capital is a business financing program through which Shopify sellers can get fast access to business loans and merchant cash advances. The funding is available by invitation only for sellers who have an established history of Shopify sales.

How many times can you get Shopify Capital?

Shopify Capital funding offers are generally valid for 30 days but are constantly reassessed. A pre-qualified amount can increase, decrease, or be revoked at any time.

How do you buy on Shopify?

How to buy on Shopify
  1. Login to your Shopify Admin panel.
  2. Select an option from the Buy Button page.
  3. Choosing Select Product allows you to create a Buy Button to feature a single product. ...
  4. Choosing Select a Collection allows you to create a Buy Button to feature all the products in one of the collections on your store.

Is Shopify a legit website?

Shopify is safe and legit. They are a publicly traded company with huge investments in software & security engineering. There are a ton of factors that go into website speed, but, since Shopify can handle speed & security at a “global” platform level – they can do it especially well.

What exactly does Shopify do?

Shopify is a complete commerce platform that lets you start, grow, and manage a business. The subscription-based software allows anyone to set up an online store and sell their products. Shopify store owners can also sell in physical locations using Shopify POS, our point-of-sale app and accompanying hardware.

How do businesses use Shopify?

Launching a basic Shopify store
  1. Pick your store name. Picking a name shouldn't be a huge concern right now. ...
  2. Register for a free Shopify account. ...
  3. Choose your store theme. ...
  4. Add your logo. ...
  5. Have your standard pages ready. ...
  6. Add a payment gateway. ...
  7. Adjust shipping settings. ...
  8. Set up your billing information.
Is Post Helpful?

Recent Tweets By shopifysupport

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@ShopifySupport @_cecko25_ Hi! Thanks for getting in touch. Are you interested in starting a Shopify store? If so, then please click this link: https://t.co/h6iy18hH4b to start free trial. It is never too late to start your business with Shopify! -Maz 💚
2023-01-27 12:10:59
Lamp
@ShopifySupport @Manish046Pandey I'd recommend you try contacting the store you ordered from, by replying to any confirmation they might have sent you. Should you not be able to contact that store, you can next inform the payment method (PayPal, bank, etc) that you used to make this order. -Don 2/2
2023-01-27 11:15:08
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@ShopifySupport @Manish046Pandey Hi there, Manish! To clarify, Shopify is an ecommerce software some merchants use to build their own stores: (https://t.co/FtaOzB2gAL). We don't handle the shipping or orders of these independent businesses here in Shopify. 1/2
2023-01-27 11:14:41
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@ShopifySupport @luiz_quatrin Olá Luiz, sinto saber sobre isso! Nós não toleramos qualquer tipo de violação à propriedade intelectual na Shopify. Poderá fazer a denúncia nesta página aqui: https://t.co/debghIf6hS. E, se precisar, temos as instruções na íntegra aqui: https://t.co/TAvjhJ7DSq. - Carol
2023-01-27 10:44:27
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@ShopifySupport @PsPsPLO Hi there! Thanks for taking the time to share your critical feedback on this. I'd be happy to file a request for this on your behalf internally if there's any other info you can share on why this matters for your business. -Don
2023-01-27 10:21:11
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@ShopifySupport @_arpitroy Absolutely, and I'll be sure to pass that feedback on internally for you! I cannot guarantee if or when that will ever happen, but I do want to make your thoughts known to our developers! -Hyde
2023-01-27 07:15:33
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@ShopifySupport @_arpitroy Hi, Arpit! Great question. Shopify Display is a tool for storeowners, it's not intended for Shopify Partners. Are you unable to track monthly recurring revenue in your partner dashboard? -Hyde
2023-01-27 07:12:45
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@ShopifySupport @fourthseraph Shopify does not report your earnings to the IRS. I strongly recommend consulting a local tax professional to ensure you are filing and remitting your taxes correctly. More details on handling US taxes through your store can be found here: https://t.co/ckmHHTBqwP. -Sophia
2023-01-27 05:45:50
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@ShopifySupport @fourthseraph To clarify, Shopify does not file or remit taxes (https://t.co/XO3iOZuxlr). Regarding the amount on the form, the 1099-K issued by Shopify doesn't include transactions from third-party gateways or alternate payment methods—it only pertains to Shopify Payments. -Sophia (2/2)
2023-01-27 05:41:26
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@ShopifySupport @fourthseraph Hi, Tanner. The 1099-K forms for 2022 are expected to be issued late January / early February. If your store qualifies for this form, you'll receive an email when it's ready, with instructions on where to find it in the admin and how to download it. -Sophia (1/2)
2023-01-27 05:41:11
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@ShopifySupport @canvasloafers Thanks for sharing your thoughts! I can definitely understand where you're coming from. Sounds like this is something that a lot of users can benefit from too, if it were to be implemented natively within our themes. I'll submit this as a feature request to our developers. -Kimi
2023-01-27 04:21:06
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@ShopifySupport @therealricamac Over live chat, you mean? Or you haven't received your callback yet? -Victor
2023-01-27 04:03:19
Lamp
@ShopifySupport @therealricamac Okay, great. You have requested a callback and are now just waiting for the call? -Victor
2023-01-27 03:57:04
Lamp
@ShopifySupport @therealricamac There can sometimes be a delay in live chat while our team look into the issue for you. Have you tried requesting a callback so that you can speak with someone on the phone? -Victor
2023-01-27 03:54:13
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@ShopifySupport @therealricamac Hi there, Rica. We do not have a direct phone number you can call as our phone support works via a callback system. I would recommend continue speaking with someone over chat if this is an urgent issue, but if you wish you can initiate a callback via the Help Center. -Victor
2023-01-27 03:34:25
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@ShopifySupport @philkyprianou Hey, Phil! I do see what you mean. Can you please reach out to our team here (https://t.co/mTNJevloiG) to take a closer look? -June
2023-01-27 02:38:55
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@ShopifySupport @sealedLSCsofDel This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps. (2/2) -Victoria
2023-01-27 02:20:34
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@ShopifySupport @sealedLSCsofDel Thanks for your response, Vinod. As previously mentioned, if you've exhausted all attempts to contact the store directly, reaching out to your bank will be best. (1/2)
2023-01-27 02:20:27
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@ShopifySupport @wanderer61790 Hey, there! Thanks for reaching out. Shopify Display doesn't make the cha-ching sound, however it comes packed with a whole lot of other exciting features to help you manage your business. Feel free to check it out on our Shopify Supply store here - https://t.co/I0BF1lLyaD. -Rick
2023-01-27 01:01:05
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@ShopifySupport @sunpuffstudios Hi, there. The price increase will be 33% taking it to £25. You can look in your billing settings to get a breakdown of the billing details. -Rio
2023-01-26 12:47:28
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@ShopifySupport @schumpeter14 Hi there, Logan. Thank you for connecting with us. We can't comment on if a store uses our platform, but if you have reason to suspect that a business is acting in violation of our Acceptable Use Policy, you can use this link (https://t.co/4Mm1n0ihY7) to report it. -Imogen
2023-01-26 10:34:08
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@ShopifySupport @eric48524732 Hi, Eric! Are there any messages in your admin about why your payouts are on hold? Is there any information being requested from you? Feel free to send me a screenshot of the message via DM. Thanks! -Greta https://t.co/87D6g62wFS
2023-01-25 11:58:26
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@ShopifySupport @John64687382 Hi, there. I would suggest contacting our team through https://t.co/7xUc3g1bKH if you're having issues logging in to your shop. Our team will help provide next steps to regain access to your account. -Rio
2023-01-25 11:53:50
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@ShopifySupport @dedolid Hey, Dom. Have you received an email from our team with any information? If not you can contact us at https://t.co/7xUc3g1bKH and we're happy to look into it for you. -Rio
2023-01-25 10:47:18
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@ShopifySupport @JoypadLadShop No problem at all. We're happy to share any feedback that can help improve the experience of our platform. If you have any other suggestions, don't hesitate to get in touch with us! -Elias
2023-01-25 10:12:26
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@ShopifySupport @WhitfieldPaul Hi, Paul! I understand you would like an update with an order. In such matters, we refer you to reach out to the store directly. You can do respond to the order confirmation email or revisit their website for other ways to reach them such as their social media profiles. -Mac
2023-01-25 10:09:34
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@ShopifySupport @ecomarne Thanks for trying that. In order to take a closer look, can you please log in to your store and connect with our team via our Help Center: https://t.co/mTNJevloiG. From there, we will be able to provide account-specific support through our advisor to investigate the issue. -Mac
2023-01-25 10:00:20
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@ShopifySupport @JoypadLadShop Hey, there. Thank you for sharing this feedback with us. We can definitely see how the boxes and sizing can be improved on and we'd be happy to share your feedback with our development team. Thanks again for getting in touch! -Elias
2023-01-25 09:59:30
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@ShopifySupport @ecomarne Thanks for sharing that. I tried this on my end and was able to add a variant successfully. Are you receiving an error message when you click on Add options like size or color? Have you tried any local troubleshooting like trying on a different device or via incognito mode? -Mac
2023-01-25 09:40:33
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@ShopifySupport @ecomarne Hi, Arne! Kindly share some additional details regarding this and we'd be happy to take a closer look as we have now received any reports of this. You can also browse through our variants guide (https://t.co/M4cJodTElD) to ensure that the steps are being done correctly. -Mac https://t.co/87D6g62wFS
2023-01-25 09:26:25
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@ShopifySupport @mimi_peen Thanks for following up! Try clearing your cache and cookies (https://t.co/wfKyejsh6F) for your browser, and then try once more. Consider trying in a private viewing browser (incognito) as well! If these steps don't work, reach out to us: https://t.co/mTNJevloiG! -Imogen
2023-01-25 08:32:55
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@ShopifySupport @mimi_peen Thanks for the short video! Looks like the option doesn't want to work for you at all. We don't have any additional reports of this, so it's likely local. Let's try some troubleshooting! Have you tried using a different internet browser to see if it works there? -Imogen
2023-01-25 07:53:10
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@ShopifySupport @mimi_peen Hey, there. Thanks for bringing your issue to our attention. Are you experiencing any specific error messages when trying to add variants to your products? Any additional context you can provide around the issue is greatly appreciated! -Imogen
2023-01-25 07:49:20
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@ShopifySupport @JeremyDBradley Hey, Jeremy. We don't have any additional reports of folks currently experiencing issues with Live View. If this is ongoing for you, please reach out to our Live Team using this link (https://t.co/mTNJevloiG), so we can investigate. -Imogen
2023-01-25 06:59:54
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@ShopifySupport @MdAhmad886745 You can reply back to your order confirmation email or check their online website for their preferred contact method. -Shay
2023-01-25 06:49:20
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@ShopifySupport @MdAhmad886745 Hi there! Shopify is the platform many merchants use to host their online stores and we are not able to review or track orders ourselves. I recommend contacting the store you purchased from directly for help with your order status. -Shay
2023-01-25 06:26:14
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@ShopifySupport @grandyrich If you're having trouble with two-step authentication, please select the "I don't have an account" option instead of logging in. A phone call won't be an option in this case, but you can still speak to us over email or live chat so we can help further. -Erin
2023-01-25 06:20:14
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@ShopifySupport @grandyrich Hi, there! We no longer have a direct phone number as we switched to a phone callback system. You can request a phone call by logging into your account here: https://t.co/mTNJevloiG. You will need to select the topic most related to your question before the option is shown. -Erin
2023-01-25 06:08:19
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@ShopifySupport @devinsright Hi, Devin. Thank you for your feedback! I'm happy to pass this along. We recommend using embedded apps because this creates a more consistent experience for merchants, among other things. You can read about the benefits of Shopify App Bridge here: https://t.co/osZwhCF7M9. -Erin
2023-01-25 05:13:34
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@ShopifySupport @BrittonStipetic Sure thing, Britton! The best thing to do here is to contact our support team using this link - https://t.co/jTNY8yNnyu. We will need to gather some information from you, and then we can chat about the next steps involved in getting you back in to your account. -Rick
2023-01-25 02:45:58
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@ShopifySupport @E_flee25 Thanks for confirming that. I'm not seeing any other reports of this happening currently — could you send us a DM and we can try out some troubleshooting? -Greta https://t.co/87D6g62wFS
2023-01-23 10:20:03
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@ShopifySupport @E_flee25 Hi, there! Can you tell me a bit more about the issue you're facing? I'm happy to help you out. -Greta
2023-01-23 10:14:22
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@ShopifySupport @movingcoffee Yum! That sounds so delicious ☕ -Greta
2023-01-23 09:56:49
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@ShopifySupport @niyaahx It looks amazing! Bravo 👏 -Greta
2023-01-23 09:38:15
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@ShopifySupport @raffichill Hi, Raffi! Thanks for reaching out. Deleting the order does not cancel it, but rather it removes the order from your Shop App and you'll no longer receive tracking updates. You can find more information here: https://t.co/IJi2WToiKJ. Let me know if you have more questions! -Greta
2023-01-23 08:47:17
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@ShopifySupport @drmzio Hi there, Daniel. Thanks for reaching out! We currently have an ongoing incident impacting the functionality of this part of your Theme Editor. Our Devs are working hard on a fix, and should have things back to normal shortly. -Imogen
2023-01-23 08:37:28
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@ShopifySupport @alexaclark Looks so tasty and your customers also have great things to say. If you're interested, we share some ideas on how and why to collect product reviews here: https://t.co/yO1nlQGX41. -June
2023-01-23 08:13:36
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@ShopifySupport @TheDebater9 Thank you for the link! It looks like your products are for new and expecting mothers, what a great service. I did notice that a lot of the images didn't load on the homepage, or they took a very long time. Might want to check that on your end too. -Shay
2023-01-23 08:11:09
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@ShopifySupport @kptrichard Drop a link and let us see Richard! -Shay
2023-01-23 08:01:31
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@ShopifySupport @knitgrrl Hi Shannon, depending on what plan you are currently on you have access to that sales report from within your admin: https://t.co/AQVaD77UMR. If you are on the Basic plan you can export your order history and use a spreadsheet app to gather that info instead. -Shay
2023-01-23 07:55:04
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@ShopifySupport @kailahdee That's good to know, thank you. In order to take a closer look, can you please log in to your store and connect with our team via our Help Center: https://t.co/mTNJevloiG. -June
2023-01-23 06:24:35
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@ShopifySupport @jihopeinhawaii So cute! And great work on your product photos as well. -Shay
2023-01-23 06:20:53
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@ShopifySupport @DuqJohnston Completely understandable. If you have any other questions or concerns, please don't hesitate to reach out. Take care! - Blair
2023-01-23 05:57:54
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@ShopifySupport @kailahdee Thanks for the reply. Just to gather some additional context, have you been receiving emails without any issues up to this moment? Did you make any recent changes to the set up of your online store, specifically regarding Shopify Emails? -Ollie
2023-01-23 05:54:08
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@ShopifySupport @DuqJohnston Hi Duquette, thanks for reaching out. To confirm, you're currently connected to our live support? Please let us know if there's anything we can assist with. - Blair
2023-01-23 05:47:56
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@ShopifySupport @kailahdee Hey there, I came across your tweet and wanted to provide some assistance. At this time, we are not receiving any reports regarding issues with email automation. Could you let us know if you are receiving any specific error messages? Looking forward to your response. -Ollie
2023-01-23 05:45:52
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@ShopifySupport @RoaringRose Hey there, thanks for reaching out. Could you let us know if you are receiving any specific error messages when you are opening the application? Could you also let us know if this is the Shopify application to manage your store, or if this is the Shop app? -Ollie
2023-01-23 05:24:25
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@ShopifySupport @ImMJinLA Hey there, thanks for reaching out. That is a great question! I am happy to inform you that you can indeed use Shopify to offer services: https://t.co/CcMQSum3kf. With that being said, we do not have any specific example stores that I can provide. Let me know what you think-Ollie
2023-01-23 05:10:54
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@ShopifySupport Which of your products are you most excited about right now?
2023-01-23 03:30:51
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@ShopifySupport @willmclellarn Hey there! We do have active Partners and Shopify members that may be able to assist located on our Shopify APIs and SDKs Community: https://t.co/LnKxLSg8YX. In this case, I would suggest creating a thread and posting your inquiries on the Community board. -Ollie
2023-01-23 02:36:11
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@ShopifySupport @CoachableVishal Thanks for confirming that! We wouldn't be able to provide account support from here or expedite this process in any way. If you're happy to share your support ticket number with us, I can confirm if this is already in the correct place for more info. -Don
2023-01-20 10:46:33
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@ShopifySupport @CoachableVishal Hi there, Vishal! Would you have been in touch with our support team at any point about the status of your store? Try checking your account owner email address (including spam folders) to see if you have been contacted by our teams. -Don
2023-01-20 10:39:15
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@ShopifySupport @WAhmad643 We're here if you need us! Any questions, let me know. -Hyde
2023-01-20 08:47:38
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@ShopifySupport @WAhmad643 Hi! Great to hear you're using our platform! We've got a great step-by-step guide you could follow https://t.co/9pPfdAqnQJ. What kind of store are you building? -Hyde
2023-01-20 08:21:48
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@ShopifySupport @House_of_Luka Can you check the information listed for both of these errors listed in our troubleshooting guide here: (https://t.co/zICpmYDTeW) and letting me know if any of that applies to you? 2/2 -Maz
2023-01-20 08:10:27
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@ShopifySupport @House_of_Luka Hi, Orla! Thanks for reaching out. Are you getting the same error via desktop view? Does your storefront include code that redirects users to URLs that are not connected to your shop, this may have been added via your theme or an app? 1/2
2023-01-20 08:09:57
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@ShopifySupport @Jayhop1 Hello. We recommend you reach out to the store directly to inform them of this error. Shopify is the platform that helps these businesses run their stores but we do not have access over their specific transactions. You can reply to the order confirmation email from them. -Daniel
2023-01-20 06:06:47
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@ShopifySupport @TN39Cars_Bikes If you've already reached out through the Help Center, there is no need to create a new ticket. Cases like this may need to be escalated to our business operations team for next steps, so you should be receiving a reply via email if you haven't yet. -Sophia
2023-01-20 03:16:08
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@ShopifySupport @TN39Cars_Bikes Hi, there. We're not able to view your account details from this public space, but our team is happy to take a look into what's causing this error message to appear. Please contact us through the Shopify Help Center: https://t.co/kDs7E0fiq4. -Sophia
2023-01-20 02:40:33
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@ShopifySupport @plushiefairy Hi, there! For any questions about your order, please contact the seller directly. You can do this on their site or by replying to your confirmation email. Thank you! -Greta
2023-01-19 11:49:47
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@ShopifySupport @huppy Hey, there! That error message is intentional in some cases, to ensure your app is meeting these requirements: https://t.co/Zlqn1M5HMc. If you’ve updated your app according to those requirements, and are still seeing that error, please contact Partner Support directly. -Imogen
2023-01-19 11:10:18
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@ShopifySupport @unikclothingltd Hey, there! Thanks for reaching out! I've gone ahead and sent you a DM to follow up with you regarding your gift card situation. Please follow up with us there whenever you have the chance, and we'll get to investigating and resolving this! -Imogen
2023-01-19 11:02:03
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@ShopifySupport @kamal_razzak It's merchants like yourself that keep my magic powers fueled, Kamal! If you notice anything else acting oddly, reach back out to us! 🪄-Imogen
2023-01-19 10:44:31
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@ShopifySupport @kamal_razzak Hi there, Kamal. We don't have any additional reports of the analytics page being down at the moment. Can you share with me if you're seeing any error messages when trying to access it? -Imogen
2023-01-19 10:36:17
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@ShopifySupport @andricon (2/2) You can select that you don't have an account, choose one of the support topics, and scroll down to where it says "Get support". -Greta
2023-01-19 09:56:44
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@ShopifySupport @andricon (1/2) Thank you. In your order confirmation email you can try right clicking the "View your order" link and selecting "Copy link address". Alternatively, you can reach out to our live Support team here (https://t.co/mTNJevloiG) and we'll continue to assist you.
2023-01-19 09:56:28
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@ShopifySupport @andricon Thanks for sharing that with me. I recommend following the steps outlined on this Cash App page if you haven't already (https://t.co/DK0H031ZtT) and report the issue with your order here (https://t.co/eK8ozrHFl1). Please let me know if you have any other questions. -Greta
2023-01-19 09:39:43
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@ShopifySupport @Maji_Draconem You'll find all of our available contact options here (https://t.co/mTNJevloiG), including live chat and email. We'll absolutely investigate any concerns, although we won't be able to share any details of that investigation with anyone besides the account owner. -June
2023-01-19 09:32:14
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@ShopifySupport @andricon Thank you for sharing that with me. Have you reached out to your payment method? -Emily
2023-01-19 09:25:12
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@ShopifySupport @andricon (2/2) Suppose you don't receive your order in a reasonable amount of time. In that case, you can always reach out to PayPal or your credit card provider for further payment options and possible refund options. -Emily
2023-01-19 08:40:12
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@ShopifySupport @Oriannarosa Hi, Orianna. Thanks for reaching out. Feel free to send us a DM and I would be happy to share some contact information with you. -Rick https://t.co/87D6g62wFS
2023-01-09 12:58:30
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@ShopifySupport @mummyto35 When you open your store on Shopify, it will be set up and ready to use for your https://t.co/wHzbcpb3z4 domain. If you are happy to use this and not change to a custom domain, then you do not need to change any domain settings or buy/connect a domain. -Rick
2023-01-09 12:29:48
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@ShopifySupport @KB2021IE Hello - callback is not always an option and is queue dependent but we do always have 24/7 access to chat support here:  https://t.co/nNTiESLwai Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. -Ivy
2023-01-09 11:59:50
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@ShopifySupport @mummyto35 However if you wish to change your domain to a new custom one, you would need to purchase it before you can connect it to your store. You can do this in your Shopify admin in Settings > Domains > Buy new Domain. More info on this here - https://t.co/8lY4cJMJnH. 2/2 -Rick
2023-01-09 11:56:39
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@ShopifySupport @mummyto35 That is OK! We're always here to help. I believe there might be some confusion here about connecting a domain. You can only connect a domain that you have purchased and have ownership of. Each store comes with a https://t.co/wHzbcpb3z4 domain as standard. 1/2
2023-01-09 11:55:52
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@ShopifySupport @mummyto35 Thanks again for clarifying - It sounds like someone already has used that name for a store so will have to keep trying different ones until you find a new unique one. Like I mentioned earlier you can try things like adding a symbol or numbers, this usually works best! -Ivy
2023-01-09 11:45:14
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@ShopifySupport This issue can also present itself as 404 error messages.
2023-01-09 10:08:49
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@ShopifySupport @moninanosoy Hi, Monica. Thank you for reaching out! Our team is working hard on getting the checkout back up and running. You can check on status updates here: https://t.co/ylZeRE9dkj. -Emily
2023-01-09 09:57:18
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@ShopifySupport @rocketboot While we don't currently have a timeline of when this will be fixed, our devs are hard at work to resolve this for you. Please keep updated with us using our status page here: https://t.co/TcJj5tJNNW. -Olivia
2023-01-09 09:56:04
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@ShopifySupport @LanceTeng Thank you for connecting with us! Our devs are aware of the issue and are currently working on a fix. To stay updated with our live status, please use this link: https://t.co/TcJj5tJNNW. -Olivia
2023-01-09 09:53:30
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@ShopifySupport @EvermorePetFood Hi, there. We are currently experiencing checkout issues on some stores hosted on Shopify. You can stay updated with us live on our status page as we work on a resolution here: https://t.co/TcJj5tJNNW. -Olivia
2023-01-09 09:52:29
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@ShopifySupport We are aware that some customers may be encountering 503 error messages when attempting to check out on Shopify Checkout. We are working on resolving this and will post all updates to https://t.co/TcJj5tJNNW.
2023-01-09 09:46:42
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@ShopifySupport @nosleeprecords Hey! Thanks for letting us know, we will have someone from our team responding to your DM shortly. -Kitana
2023-01-09 08:21:57
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@ShopifySupport @theluxshopper Hi, there. I definitely appreciate how upsetting these situations are. I recommend reaching out to our live support team as there is a script you can add to your store that can prevent bad actors from attempting to clone your site: https://t.co/i4OOgWR5ea - Skye
2023-01-09 07:41:37
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@ShopifySupport @_spacemaker You're very welcome, David! Thank you for getting in touch and please do reach out again if you have any further questions. -Victor
2023-01-09 07:26:15
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@ShopifySupport @_spacemaker Yes, that's correct. Shopify will optimize the images automatically to deliver the best performance for the user based on their browser. WebP is typically used for larger images, while AVIF is typically used for smaller ones (https://t.co/HSGb4eahx9). -Victor
2023-01-09 07:20:39
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@ShopifySupport @reconfigures Hi, there. To know why your specific account isn't showing up in the specific filter we recommend reaching out to our live Partner Support who can take a look into the issue: https://t.co/55D98fYLXd - Skye
2023-01-09 07:19:58
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@ShopifySupport @_spacemaker At this time, Safari is not a supported browser for WebP on Shopify. Browsers featured in this list should be supported: https://t.co/hWrj8ttu4z. I will be sure to pass your request onto our development team that you'd like to see WebP support for Safari too. -Victor
2023-01-09 07:16:17
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@ShopifySupport @_spacemaker Hi there, David. Shopify will default to using WebP when visitors to the site are using a supported browser, such as Google Chrome or Firefox. You do not need to make any changes or indicate that you would prefer WebP be used when available. -Victor
2023-01-09 07:03:53
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@ShopifySupport @nnanannaananan Con gusto. Si tienes dudas adicionales por favor déjanos saber. - Ann
2023-01-09 06:21:06
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