How do I top up my Swift card online?
To top up your card online, log in to your Swift account and select the card you'd like to add money to. Choose the amount you want to add, and checkout.
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You have to activate the top-up by using either:
- the TfWM app.
- an on-street Swift collector machine.
- a Swift kiosk.
How do I update my Swift card?
The Swift Collector app - Hold your Swift card to the back of your device and press scan for card. It will then check for updates and your new ticket will show. The Swift Collector machine - Locate your nearest Swift Collector, hold your Swift card to the machine and your new ticket will show.
Do you have to activate a Swift card?
If you already have an account just sign in to add new Swift cards to it. You do not need to register your card if you have bought it online.
How do you use a Swift card on the bus?
Check with the bus operator to make sure you can use your card on the bus you need to take. When you get on the bus, tap your Swift card on the reader and show any other travel discount card you have to the driver. You might need to show your Swift card at any point in your journey if a conductor wants to check it.
How do I make a complaint to West Midlands?
Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number). The information provided will be used to help target problems more effectively.
Can I use my bus pass anywhere in the UK?
Where can I use my bus pass? Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass.
How do I activate my swift card?
Register your Swift card
If you bought your Swift card from a Payzone store or a travel centre, you'll need to create an online account. Register your Swift card on the registration page. You'll need your Swift card number and postcode to do this. You can also register more than one card on your account.
At what age do you get a free bus pass in the UK?