How can I check My Telstra account?
You can view all your bills and account activity in Your Telstra Tools.
- Sign in to Your Telstra Tools.
- Select the Billing tab.
- There you'll see a list of all your accounts, including what amount is owing and when it's due.
How do I view My Telstra bill online?
In the My Telstra app
- Go to Payments tab and select the bills you'd like to view.
- To download a bill, scroll down to Manage your bills and select Download bill.
- To access your previous 13 months of bills, scroll down to Manage your bills and select View previous bills.
How do I find My Telstra username and password?
I've forgotten my Telstra ID password
- Go to the forgotten password page.
- Enter your username and confirm you're not a robot by ticking the box.
- Click on Send email.
- Check for an email from Telstra. ...
- In the email, click on Reset my password.
- Enter your new password and click Reset password.
How do I add service to My Telstra app?
Select 'Account Settings' in the Profile & Preferences menu. Select 'Add an Account' in the Accounts section. When prompted, enter the pre-paid mobile or home phone number of the service you want to add. Select 'Save' to add your new service.
How do I speak to an Australian at Telstra?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
Can I reactivate My Telstra prepaid SIM?
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see 'Telstra' next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.
What happens when phone plan ends?
Your service doesn't switch off, your phone won't explode. No, what actually happens when your contract ends – for the large majority – is that you'll carry on with your old provider on the same old tariff.
How Do I Live chat with Telstra?
Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.