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Telstra Tools Login

Outspoken Paris, France

Find top links about Telstra Tools Login along with social links, FAQs, and more. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue.

Mar 13, 22 (Updated: Aug 29, 22)

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1. Telstra.com.au
Announcer Orange County, CA, United States 2 years ago

Your Telstra Tools

https://www.telstra.com.au/small-business/self-service

Log in to Your Telstra Tools ... Your Telstra Tools lets you manage your bills, track your calls, buy data packs and more. Once you register for Your Telstra ...

Social Handles

Telstra.com.au Official Pages

Order Tracker
Mobile Phones
Internet
Pay a bill - Account services
Support
Activate Telstra Pre-Paid ...
Contact us
GUIDE TO YOUR TELSTRA TOOLS
How do I use Your Telstra Tools?
Account Services - Telstra

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2024-05-02 03:24:21 200 0 Page Active
2024-04-25 11:05:20 200 0 Page Active
2024-04-14 02:59:04 200 0 Page Active
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2. Telstra.com
Legendary Brussels, Belgium 2 years ago

Your Telstra Tools - Telstra

https://yourtelstratools.telstra.com/enterprise/yourtelstratools
2
1
3. Af.mil
Legendary Michigan 2 years ago

www my telstra login com Sign In Online Info - myloginsecurity ...

https://safety.af.mil/www-my-telstra-login-com-sign-in-online-info/

Sign in to My Telstra to view services, make payments, get help, find discounts in shop, earn points and ... Billing – Your Telstra Tools.

5
1
4. Amartakarya.co.id
Reviewer Jammu and Kashmir 2 years ago

My Telstra Tools | Amarta Karya

https://amartakarya.co.id/news-my-telstra-tools

Once you register for Your Telstra Tools, you can then download My Telstra App and do all things on your mobile device. Log in to Your Telstra Tools.

5
0
5. Alvindayu.com
Legendary 2 years ago

Smallbusiness Yourtelstratools Telstra Com - Alvindayu.com

https://alvindayu.com/al-smallbusiness-yourtelstratools-telstra-com

Your username will be remembered on this computer. Please leave this unchecked if ... Your Telstra Tools - Support - Telstra Small Business.

0
0
6. Neca.asn.au
Refiner San Francisco, CA, USA 2 years ago

Telstra Phone Deal | NECA

https://neca.asn.au/content/telstra-phone-deal-2

Efficiently access & manage your Online Bill, through your Telstra Tools. ... Simply apply to have the discount applied to your Telstra Small Business ...

0
0
7. Itnews.com.au
Scholar Los Angeles, CA, United States 1 year ago

Telstra alerts business customers after privacy snafu - Security

https://www.itnews.com.au/news/telstra-alerts-business-customers-after...

Three customers were able to view emails about planned network interruptions, using specific search terms on the Telstra Tools site, the telco ...

7
0
8. Mbawa.com
Organizer Ukraine, Lviv 1 year ago

Telstra Mobile - Master Builders WA

https://www.mbawa.com/products/telstramobile/

Manage your account, pay bills & track your data usage from the Telstra 24x7® ... Efficiently access & manage your Online Bill, through Your Telstra Tools ...

6
0
9. Gasstrutrepair.com.au
Populist New York, NY 1 year ago

Telstra Business Login - Login page

https://gasstrutrepair.com.au/telstra-business-login/

Billing - Your Telstra Tools. If you have a Telstra Account Executive, please enter your Business ID. For example: tb123456. Remember username.

7
0
11. Arnnet.com.au
Disciplined San Jose, CA, USA 1 year ago

Privacy scare hits Telstra services - ARN - Australian Reseller ...

https://www.arnnet.com.au/article/644454/privacy-scare-hits-telstra-se...

Impacting 18 customers, Telstra identified emails about planned network ... and small business customers called Your Telstra Tools.

6
0
12. Danetsoft.com
Teacher UK 1 year ago

Welcome to Yourtelstratools.telstra.com

http://data.danetsoft.com/yourtelstratools.telstra.com

Telstra Login. Yourtelstratools.telstra.com: get to the top rated Your Telstra Tools pages and content popular with Australia-based ...

3
1
13. Trevovans.com.br
Scholar São Leopoldo - RS, Brazil 1 year ago

Telstra live chat

https://trevovans.com.br/ifj0pf/telstra-live-chat.html

Telstra Connect Nov 04, 2020 · Is anyone sick of Telstra and Optus's useless Live Chat and Live Message service??? More than three times on three different ...

0
0
14. Mbav.com.au
Announcer Buenos Aires, Argentina 1 year ago

Telstra | mbav.com.au

https://www.mbav.com.au/telstra

Telstra 24x7 - Manage your account, pay bills and track your data usage from the Telstra ... access and manage your Online Bill, through Your Telstra Tools.

7
0
15. Mbqld.com.au
Critic Medley, FL 33178, USA 1 year ago

Telstra | Master Builders Queensland

https://www.mbqld.com.au/products/phones-and-internet

Efficiently access & manage your Online Bill, through Your Telstra Tools. Account Management Better, more personalised service, whatever your business needs ...

3
1
16. Mobilecorp.com.au
Announcer Winterthur, Schweiz 1 year ago

Telstra Business Broadband (TBB) - MobileCorp

https://www.mobilecorp.com.au/solutions/data-networks/business-interne...

Telstra mobile broadband back-up; Telstra Business smart modem; View and manage your bill online through Telstra Tools.

4
1
17. C21media.net
Critic Ottawa 1 year ago

Telstra Online Login – C21 Blog - C21Media

https://www.c21media.net/blog/en/telstra-online-login

Billing – Your Telstra Tools. If you have a Telstra Account Executive, please enter your Business ID. For example: tb123456. Remember username.

3
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If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

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Frequently Asked Questions

How do I speak to Telstra customer service?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

How do I check My Telstra prepaid balance?

You can check your balance via:
  1. My Telstra app.
  2. My Telstra.
  3. Dial #100# from your Pre-Paid mobile and follow the prompts.

What happens when my phone contract ends Telstra?

At the end of the contract as far as Telstra is concerned you don't need to do anything re your plan etc. Eeverything for calls, data etc just runs along the same as usual, and of course any handset repayment you've been paying monthly stops, you just pay for the basic plan you were on.

What number do I text for Telstra balance?

Text 176. If you text the word 'USE' to 176, you'll get an SMS back saying how much data you have remaining.

How do I speak to an Australian at Telstra?

Contact us
  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

Can I reactivate My Telstra prepaid SIM?

To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see 'Telstra' next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.

What happens when phone plan ends?

Your service doesn't switch off, your phone won't explode. No, what actually happens when your contract ends – for the large majority – is that you'll carry on with your old provider on the same old tariff.

How Do I Live chat with Telstra?

Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.
Is Post Helpful?

Recent Tweets By telstra

Lamp
@Telstra @wwwendoss Thanks. Let us know how you go. - Glenn
2023-01-31 12:25:51
Lamp
@Telstra @Cyntech Our team has also mentioned that 3G is working in the surrounding areas, so when you have the chance, you can change your network preferences to 3G on your device to continue using your service, if absolutely needed. - Austin (2/2)
2023-01-31 12:23:20
Lamp
@Telstra @Cyntech Just as an update, our team are currently undergoing a maintenance in Bathurst and surrounding areas, which has affected 4G and 5G services. They currently don't have an ETA for when this will be finished, but we can provide updates where possible. - Austin (1/2)
2023-01-31 12:22:11
Lamp
@Telstra @JulyaniG Hi Julyani, that's frustrating for sure. If you need a proof of purchase type document, these can be sourced at this link https://t.co/9IGqES8ZgH - Jessica
2023-01-31 01:53:27
Lamp
@Telstra @mgherman Hey Michael, sorry to hear you have been recieving these calls. We have been blocking 13 million calls a month in response to this, check out We're now blocking over 13 million scam calls a month - Telstra Exchange for more information. - Ryan
2023-01-31 01:11:34
Lamp
@Telstra @belungerer Hello, we've replied to your DM. - Jessica
2023-01-31 01:02:20
Lamp
@Telstra @psynubs Which will take you through some steps that will hopefully improve your connection but if it completes without resolution then it lodges a fault case with us to investigate. Please give this a go and feel free to reach out at any time as we'll be happy to help. - Ash (2/2)
2023-01-30 12:58:20
Lamp
@Telstra @psynubs Hi Kez, thanks for reaching out and I can imagine it is a frustrating situation if you're not having your query answered. We'd like to be able to help though. You can access this trouble shooter here https://t.co/oUwcHZyTSI - Ash (1/2)
2023-01-30 12:57:20
Lamp
@Telstra @jonathanwlang Maximum upload speeds are always lower than download speeds, across all of our services, that's common. It's more unusual to expect them to be the same. The CIS specifies further: https://t.co/d9okBHf3SR - Cas
2023-01-30 12:13:09
Lamp
@Telstra @Cyntech Those Tweets are appreciated, if you'd like to send us a DM, we can look closer where possible. Also, in the messaging chat, using phrases like "Consultant" or "Agent" can help move past the automated replies. - Austin
2023-01-30 11:59:14
Lamp
@Telstra @Cyntech I have contacted our appointed team to look closer at the 2795 area, just waiting for further details. In the meantime, Mobile/ Internet Faults can be contacted on our designated support channels or raised here https://t.co/oUwcHZyTSI. - Austin
2023-01-30 11:36:57
Lamp
@Telstra @Cyntech Thanks for sharing those details, @Cyntech. At this stage, nothing has been reported on our end, but we can keep an eye out for any further updates that may come through. Have you had the chance to report this to Mobile Faults? - Austin
2023-01-30 11:26:51
Lamp
@Telstra @wwwendoss I totally understand it's not idea, it's best to report this directly to tech support through the MyTelstra app or on 133933 so they can investigate. - Tanasha
2023-01-30 11:16:56
Lamp
@Telstra @wwwendoss Hey, there is no outage listed in the area. Check via https://t.co/b0DZz68r3N. - Tanasha
2023-01-30 11:11:30
Lamp
@Telstra @yeetintolerance Hi @yeetintolerance, did you make the payment today, or has this been ongoing for some time? - Austin
2023-01-30 10:56:30
Lamp
@Telstra @TuckshopRobbery Hey, chat with our business team on 132000 and they can investigate. - Tanasha
2023-01-30 10:07:28
Lamp
@Telstra @DiSlattery Hey Diana, that's not great to hear at all. How long have you been experiencing slow speeds for? -Hannah
2023-01-30 08:50:31
Lamp
@Telstra @FritschHair They are available between 08:00 – 19:00 Monday – Friday AEST and can be reached on +61 439 125 109. - Ash (2/2)
2023-01-30 02:50:40
Lamp
@Telstra @FritschHair Hi Bayley, thank you for getting in touch. We have a specialist team that is dedicated to supporting our overseas customers, please feel free to get in touch with them as they'll be happy to help with this however they can. - Ash (1/2)
2023-01-30 02:50:13
Lamp
@Telstra @psynubs That's disappointing. Are you able to open this link in a browser to assess the connection and have a fault raised with us, Kez? Please feel welcome to DM us if you're needing further support with this as we'll be happy to help however we're able to. - Ash
2023-01-30 01:26:00
Lamp
@Telstra @MellonieFrancis Hey Mellonie, rest assure our team will help as soon as they can. Booking in an appointment reserves you a spot however each inquiry is different and can take certain amount of time. - Tanasha
2023-01-28 12:38:51
Lamp
@Telstra @Tedthekelpie Ok great. If you can please check in with us to ensure this does get resolved, so we can chase things up for you if need be. Enjoy the rest of your weekend Sam. - Jax
2023-01-28 09:49:21
Lamp
@Telstra @Tedthekelpie Hey Sam, thanks for reaching out. This is of course, very disheartening to hear. Have you previously raised this with our faults team for further investigation at all? - Jax
2023-01-28 09:45:19
Lamp
@Telstra @SenpuuTribal We can help with looking into that sure, for any service troubles always start with the steps set out here: https://t.co/oUwcHZyTSI which can check for faults on your service. It works on any data service, you just need to login with your Telstra ID. - Cas
2023-01-28 09:28:16
Lamp
@Telstra @TsellSellersfam Hey tsell, that does sound frustrating have you take a look to see if there are any outages in your area? You can check via this link https://t.co/ZJyMuVXzW8 - Rish
2023-01-28 06:18:27
Lamp
@Telstra @cyberNKOTB It would be a shame to see you leave. I can see that Tanasha has pointed you in the right direction to get this sorted ASAP. -Febey
2023-01-28 06:09:17
Lamp
@Telstra @cyberNKOTB Hey, this isn't the experience we wish to provide. Send me a DM with more information so I can follow this up for you. - Tanasha
2023-01-28 05:50:17
Lamp
@Telstra @jono_hayward Love your choice of the HomePod, @jono_hayward! 😊
2023-01-28 05:39:06
Lamp
@Telstra @royboy70 Hi Jason. I can understand your frustration at that kind of experience. Send through a PM. We can have a chat and work out a pathway forward. - Glenn
2023-01-28 05:30:55
Lamp
@Telstra @royboy70 Hi Jason, I trust you can get the assistance you need soon. If there's a fault with your handset the return and replacement can also be arranged with our Mobile Support teams via 13 22 00 or the secure online messaging service at https://t.co/oQnXjMbmDz
2023-01-28 04:27:07
Lamp
@Telstra @shinybird_77 Hi Laura, thanks for the message. Are you able to shoot a DM with some further info so I can check this out. - Lee
2023-01-28 03:12:43
Lamp
@Telstra @hughesygirl Hey, please send me through a DM with more information. - Tanasha
2023-01-28 02:10:15
Lamp
@Telstra @michaelcant245 We've been transitioning to digital options to give our customers greater flexibility in contacting us. Flick us through a DM and we can look into what's happening. - Glenn
2023-01-28 01:40:44
Lamp
@Telstra @michaelcant245 Hi Michael, I trust you can get the assistance you need soon. We can also securely access your account to help with any questions or problems via the messaging service at https://t.co/oQnXjMbmDz
2023-01-27 11:10:54
Lamp
@Telstra @_heleali Yes, you can place a backorder in store if they don't have stock available. The details I can find for the Galaxy Watch 5 don't show an expected new stock arrival date but you will receive updates once we receive a delivery. Greg
2023-01-27 10:51:23
Lamp
@Telstra @_heleali Hi alisha., thanks for the Tweet. I appreciate your efforts with this. Unfortunately we are not able to see the stock availability on our end for our dedicated stores. You will be able to leave your name and contact details for a call back from one of our store agents. - Lee
2023-01-27 10:28:24
Lamp
@Telstra @ObviousKing2 Hey there, thanks so much for reaching out, however disappointing this is to hear. If you would like to flick me a DM, I would be more than happy to look into this further for you. - Jax
2023-01-27 10:23:31
Lamp
@Telstra @robotissy We can't initiate a DM but as soon as you get through, which you definitely should be able to if you are following us, I will have your conversation. - Jax
2023-01-27 10:00:09
Lamp
@Telstra @robotissy If I did have an email contact, I would of course give it to you immediately, but we honestly do not. Even though your account is closed, I may be able to still access it as you didn't close it that long ago. Please flick me a DM so I can send you a secure authorization form.
2023-01-27 09:56:54
Lamp
@Telstra @robotissy It may be because the team are closed as it is 20:45 AEST. I do wish we had an email contact but we simply do not. I am sorry for the inconvenience caused here. Is there no way you can use the overseas number I gave you? As I said, it is free to Telstra customers. - Jax
2023-01-27 09:47:39
Lamp
@Telstra @robotissy We are an online platform solely here I am afraid. The live messenger team on our website are not bots, I assure you, you just need to quote 'billing' and they will direct you to the right department. - Jax
2023-01-27 09:36:15
Lamp
@Telstra @felixdieu Hi Félix, we have more tech tools on the 'Get help' page of the My Telstra app. Tracking of known service interruptions and the progress of your reported faults. Completing the troubleshooting steps will automate tests/updates to your SIM (https://t.co/WNv0pqh705) - Jay
2023-01-27 09:20:04
Lamp
@Telstra @robotissy That's ok. Are you able to speak with our live messenger billing team? https://t.co/oQnXjMbmDz. They will be able to help you, no trouble at all. Alternatively, we do have a free call overseas number that is available from 08:00 - 20:00 AEST: +61 439 125 109. - Jax
2023-01-27 09:15:34
Lamp
@Telstra @robotissy Hey Issy, thank you for reaching out. Being that you have cancelled the account, this would be why you are having trouble trying to access it. How long ago did you close it? - Jax
2023-01-27 09:11:17
Lamp
@Telstra @boslive_evilsob Hi BoS, this doesn't sound quite right and I would like to get it fixed. Can you please let me know the reference number from any of those times you reached out to our team about this? -Lisa
2023-01-27 08:56:38
Lamp
@Telstra @saline Hey Samela, flick us a DM with more information on your concern and we'll do what we can to help. - Tori
2023-01-27 08:15:27
Lamp
@Telstra @BarryDonne1985 Depending on the intended use, avoid port 80. But with port forwarding, the other numbers in the 80 range should otherwise be fine. Specific software/games may have recommended ports that users have found work best. Firewall rules and giving it time overnight can help - Jay
2023-01-27 07:52:43
Lamp
@Telstra @BarryDonne1985 Hi Barry, Port forwarding can be manually configured (https://t.co/K7mZ2ucLOF). Please note: there is a small increase in risk for malicious traffic on your network (Windows firewall will also block this until allowed manually). Which ports have you tried? - Jay
2023-01-27 06:11:00
Lamp
@Telstra @Kasmit2022 That's disappointing to hear, @Kasmit2022. If a fault ticket has been raised, you can track it's progress through your My Telstra service via the browser or through the My Telstra App under Get help - My cases. - Shaz
2023-01-27 04:11:23
Lamp
@Telstra @Kasmit2022 Certainly something to be improved, and I trust this can be sorted out soon. I'd recommend going through our troubleshooter at https://t.co/oUwcHZyTSI; this can help with some common connection problems and will direct to our Tech Support teams as needed. Greg
2023-01-27 03:57:00
Lamp
@Telstra @freo_nathan Thank you, I see the reply now. When you log into the App is international roaming listed as active? Feel free to DM if you would prefer, just make sure not to include any personal or account information to protect your privacy. - Ryan
2023-01-27 03:50:34
Lamp
@Telstra @freo_nathan Hey freo_nathan, how did the troubleshooting go with this one? - Ryan
2023-01-27 03:43:39
Lamp
@Telstra @lukeissilly I'd recommend getting in contact with our Regional Advisory Network team via https://t.co/Nj0xpqe9eZ - they can assist further regarding mobile access in your area. Greg (2/2)
2023-01-27 03:37:37
Lamp
@Telstra @lukeissilly Hi Luke, you can check coverage in your area at https://t.co/d6Jvl0JCii - your reception and speed are affected by factors like distance to the tower, any signal interference, and network traffic in your area and to the services you use online (1/2)
2023-01-27 03:37:22
Lamp
@Telstra @tdmalone We alwasy want to improve coverage Tim and why we suggested speaking with our faults team. They'll do all they can to get this sorted and can find out what's going on. -Viktor
2023-01-27 02:28:46
Lamp
@Telstra @rhekzfps Hey @rhekz! Have your tried optimizing your service for gaming? We have a how-to, hear: https://t.co/ibjBpNxxRp and may help out. -Viktor
2023-01-27 02:15:06
Lamp
@Telstra @NikkiTeeuw Hi Nikki, what are you needing a hand with? Happy to assist where I can! -Justine
2023-01-27 01:41:04
Lamp
@Telstra @Ms_TM Thank you I'll jump in there now - Quinn
2023-01-26 11:26:53
Lamp
@Telstra @Ms_TM Hey that's frustrating for you. If you would like to send me a DM I can take a closer look at this - Quinn
2023-01-26 11:11:34
Lamp
@Telstra @KarenBretherto7 Glad to hear you enjoyed it, and I hope you can find many other gems like it on Telstra TV in future :)
2023-01-26 10:58:14
Lamp
@Telstra @penguin2006 The mobile broadband backup in your modem should be kicking in to give you internet. Have a look at the back of the modem. There should be a light on that says "Mobile Mode". - Glenn
2023-01-26 09:56:07
Lamp
@Telstra @penguin2006 There's no current outages there. Our online troubleshooter at https://t.co/oUwcHZyTSI can work out the problem and log a fault if necessary. Head to that address and follow the instructions to get started. Let me know how you go. - Glenn
2023-01-26 09:52:07
Lamp
@Telstra @penguin2006 Hi @penguin2006. Can I grab your suburb and postcode? I'll check if anything's going on in your area. - Glenn
2023-01-26 09:47:36
Lamp
@Telstra @Tuan_56 Not good at all. Run through the tool here: https://t.co/oUwcHZyTSI and see how you go. If you still need further help, pop through via PM. -Ivan
2023-01-26 09:30:41
Lamp
@Telstra @Tuan_56 Hey Tuan, are you having troubles with a home internet service? What type of speeds are you getting when running a speed test? -Ivan
2023-01-26 09:04:52
Lamp
@Telstra @GortaBirds Hey Simon, are you needing a hand with anything? - Elms
2023-01-26 08:18:13
Lamp
@Telstra @tdmalone Hey Tim, did you get in touch with our faults team after speaking with Tori a couple of days ago? If so, what did they advise? - Jess
2023-01-26 07:59:55
Lamp
@Telstra @Tuan_56 Hi Tuan, no known network outages at that location right now. -Michelle
2023-01-26 07:14:41
Lamp
@Telstra @TomJudd04619726 Hi Tom, you can track known service interruptions on the My Telstra app ' Get help' page. Under track, trace, locate will be the current status of service interruptions and the progress of your reported faults - Jay
2023-01-24 10:21:34
Lamp
@Telstra @MarcWigan We’re also participating in the Black Spot Program which was set up by the Federal Government to provide and improve mobile coverage to a large number of regional and remote communities, you can read about this here: https://t.co/3dXWV9hRVA (3/3) - Tori
2023-01-24 10:08:03
Lamp
@Telstra @MarcWigan Reception can be impacted by a range of factors such as the mobile device you’re using, any signal interference in the area, network traffic, building materials and services you use online. (2/3)
2023-01-24 10:07:41
Lamp
@Telstra @MarcWigan While we do have the largest mobile footprint with over 99% of the population covered and around 1/3 of our total landmass, it's not 100%. (1/3)
2023-01-24 10:07:31
Lamp
@Telstra @MarcWigan Gotcha. Were they able to provide a solution such as an antenna or booster? - Tori
2023-01-24 09:47:40
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@Telstra @MarcWigan What were they able to tell you? - Tori
2023-01-24 09:43:07
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@Telstra @rt_today Hey @rt_today, just making contact to check if there's anything I can assist with? - Elms
2023-01-24 08:25:12
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@Telstra @elonden Hey Erwin, report this to our cyber security team here https://t.co/EVHfjkkZUi so our team can investigate. - Tori
2023-01-24 08:20:29
Lamp
@Telstra @SandgroperDuff Hey @SandgroperDuff, I'm here to help. What did you need a hand with? - Elms
2023-01-24 08:15:35
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@Telstra @ComfyZenny Send us a DM so I can follow up. -Evie
2023-01-24 07:28:24
Lamp
@Telstra @ComfyZenny Hi @ComfyZenny Telstra has financial support available for our customers, more details on how you can get in touch here: https://t.co/Drol89NctG -Evie
2023-01-24 07:19:30
Lamp
@Telstra @MarcWigan Hey Marcus, if our coverage map (https://t.co/d6Jvl0JCii) says you should have perfect coverage in that location get this reported to our faults team. -Angela
2023-01-24 06:14:36
Lamp
@Telstra @tblspn1 You'll be best to respond to the bot as this is how our IVR determines what team you will be best to chat with. -Febey
2023-01-24 06:05:56
Lamp
@Telstra @arctic_ari Hi @arctic_ari , I'd like to see if I can help. Can you send me a DM with more info about what you're needing help with! -Justine
2023-01-24 05:50:26
Lamp
@Telstra @tblspn1 This will depend on your specific inquiry. If your inquiry is outside the scope of our multilingual team, they may need to transfer you through to a specialist agent to help resolve your inquiry, however the agent will be able to get an interpreter if required. -Febey
2023-01-24 05:30:28
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@Telstra @tblspn1 More than happy to help where I can, what were you needing a hand with? (2/2) -Febey
2023-01-24 05:15:39
Lamp
@Telstra @tblspn1 Hey Tess, if you call us and need to speak in a language other than English, the agent will need to get an interpreter on the line for you which is why you were experiencing a conference call, however it's disappointing to hear that the call dropped out on our end. (1/2) -Febey
2023-01-24 05:14:56
Lamp
@Telstra @P392SUM Hi Colin, the reference number are hidden from us once the thread is closed off for security & privacy. If you didn't take note of the number, come through to us via our in-app messaging & we can ID you & investigate further. -Angela
2023-01-24 05:06:00
Lamp
@Telstra @theHibeez Hey @theHibeez, we don't currently have any known outages affecting Hazelmere at all. I would suggest giving our smart troubleshooting tool a try here - https://t.co/oUwcHZyTSI, if it isn't able to resolve your internet speeds it'll put you in touch with our faults team. -Febey
2023-01-24 05:01:56
Lamp
@Telstra @KhanPardesi12 Thanks for the clarification, I do hope the matter is resolved soon for you Khan. -Angela
2023-01-24 02:42:25
Lamp
@Telstra @PhilGould15 No problem at all. Please let me know how you go. -Lisa
2023-01-22 05:16:44
Lamp
@Telstra @PhilGould15 Thank you for getting back to me Phil. I do have some troubleshooting steps which can assist in identifying any causes for the coverage concerns. If you have a check from here at https://t.co/cxvBb8FHjq and if they do not help, you shall be assisted to lodge a fault - Jo
2023-01-22 05:07:54
Lamp
@Telstra @Coopsy25 Hey Cooper, your welcome to message us via this platform or the My Telstra App so we can take a closer look at what's happening for you. - Rish
2023-01-22 04:56:59
Lamp
@Telstra @PhilGould15 Hi Phil, there can be some issues from time to time and these would be listed on our Service Outage Page here https://t.co/ZJyMuVXzW8 Are you able to check and let me know if this is in your area? - Jo
2023-01-22 04:52:00
Lamp
@Telstra @punk_babii1 Hi Bianca, We can help with looking into that here: https://t.co/oUwcHZyTSI which can check for outages in the area, or faults on your service. It works on any data service, you just need to login with your Telstra ID. In the meantime your modem will switch to backup 4G - Cas
2023-01-22 02:54:33
Lamp
@Telstra @Tavern_Crawler OK got it, flick us a DM and we will land you in safe hands to have this checked. Please note, do not include any personal or account information in your reply to protect your privacy. -R yan
2023-01-22 02:39:13
Lamp
@Telstra @Tavern_Crawler Hey Tavern, that's no good. I use OBS too but no troubles at the moment, what error message were you getting? - Ryan
2023-01-22 02:33:52
Lamp
@Telstra @MissKateBarkley OK I understand. I apologise for the long conversation to have this booked, I agree that is too long. We will pass on your feedback, please let us know how the nbn goes and sing out if you ever have any questions. - Ryan
2023-01-22 01:50:03
Lamp
@Telstra @MissKateBarkley Ah yep, thank you. The blue light is the mobile backup network that is correct. Were you still speaking with the troubleshooting team? - Ryan
2023-01-22 01:46:37
Lamp
@Telstra @MissKateBarkley Hey Kate, I agree that is long. What colour is the light on your modem? - Ryan
2023-01-22 01:35:59
Lamp
@Telstra @PrincessPeachey Hi Sami, details of activating an eSim can be found here https://t.co/W8AfffKX3t - Jo
2023-01-22 01:09:59
Lamp
@Telstra @PeterCawdron Good Morning, we are certainly working to head these off before they reach you however, some do sadly sneak through. Details of what we have been doing can be found here https://t.co/le7EH1eJgg - Jo
2023-01-21 11:15:35
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