How do I find my Toronto Hydro account number?
Your Account Number is a 10-digit number that identifies your unique customer information profile with Toronto Hydro. This number is located in large bold numbers in the top left corner of your bill.
Does Toronto Hydro have an app?
Our newly designed PowerLens™ mobile web app gives you the convenience of viewing your hourly, daily and monthly consumption all from your mobile device!
How do I change my Toronto Hydro password?
I received a suspicious message from someone claiming to be from Toronto Hydro. What should I do? If you receive a suspicious call, hang up immediately. If you receive a suspicious email or a text message, don't click on any links or make any payments.
What is included in Toronto Hydro bill?
The Delivery Charge covers the cost of delivering electricity from the generator to Toronto Hydro, and then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate provincial and local electricity systems.
How do I call Toronto Hydro?
If you have a question or concern, we encourage you to contact our Customer Care team Monday to Friday between 8 a.m. and 8 p.m. at 416-542-8000, or anytime through our online contact form. You can also reach us by mail or fax.
How do I contact Ontario Hydro?
Customer Care
You can connect with us at 1-888-664-9376.
What are hydro rates in Ontario right now?
Current prices
Time-of-Use Price Periods - WINTER |
Time-of-Use Prices |
Mid-Peak (Weekdays 11 a.m. – 5 p.m.) |
11.3 ¢/kWh |
On-Peak (Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.) |
17.0 ¢/kWh |
Tier Thresholds - WINTER |
Tiered Prices |
Tier 1 Residential – first 1,000 kWh/month Non-residential – first 750 kWh/month |
9.8 ¢/kWh |
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