How do I contact Umeme customer care?
Report all emergencies on 0800 285285 or 0800 385395 toll free.
How can I get Yaka statement?
Simply dial *165*4*1*1# and choose option 3 to see your last Yaka token for free.
How can I apply for Yaka in Uganda?
The Process
- Step 1: Application & Registration. Pick and fill out a form at Umeme and pay the inspection fees.
- Step 2: Inspection. The Umeme team will visit you for inspection in 2 working days.
- Step 3: Meter Installation. A meter will be installed within 5 working days after payment.
How do I check my Yaka unit balance?
The Yaka meter can help you estimate the remaining time before disconnection so that you add more units before it automatically disconnects your power. To find out the time remaining before disconnection, press #074# and the meter will display the estimated time remaining before disconnection.