How do I change to eBilling on Virgin Media?
Once you've registered for My Virgin Media, you can switch to eBilling by following the instructions below:
- Register or sign into My Virgin Media.
- Click My Profile at the top of the page.
- Scroll down to the eBilling section and click Switch to eBilling.
- Follow the instructions on-screen.
How do I log into My Virgin Media account?
To do this:
- Go to My Virgin Media and select Sign in.
- Enter your My Virgin Media username, this is the email address you gave us when you registered for My Virgin Media.
- Enter your My Virgin Media password.
- Once you've signed in, select the Main menu and click on Email.
How do I set up pre authorized payments on Virgin Mobile?
My Account app
- Download and open the My Account app.
- Sign in (if you haven't logged in previously)
- Hit My Profile.
- Sign-up for Pre-authorized Payment.
- Enter you banking info.
- Hit Continueto review.
- Review bank info, agree to the Terms, and hit Submit bank information.
Why can't I log into my Virgin Mobile account?
If you're having issues logging into your 'My Virgin' mobile account it would be because you're trying to login with the wrong username or password. Remember that passwords are case sensitive so whether letters are lower or uppercase is important.
How do I report a problem with Virgin Media?
You can report a loss of service or outage online, or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone.
How do I contact Virgin customer services?
Or 0345 454 1111 (call costs vary).
How do I speak to someone at UK Virgin Media?
If you wish to speak to someone directly you can call us on 150/03454541111.
How do I contact Virgin Media Online?
Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.