How do you contact Velocity?
Velocity member help & support
- Australia.
- New Zealand. 0800 230 875.
- Other international locations. +61 2 8667 5924.
What will happen to Virgin Velocity points?
In their recent statement, Velocity reassured members that their frequent flyer points remain safe: "Your points aren't going anywhere. They will remain in your account. Your existing points will not expire through this period.
Will Virgin Velocity points be lost?
You can claim missing Points for flights online and via our membership contact centre. ... If your Velocity Frequent Flyer number was added to your eligible Virgin Australia or Velocity Partner Airline booking, please allow 14 days after your flight for your Points to be added to your Account.
Does Velocity membership cost?
Unlike other frequent flyer programs, it's free to be a Velocity member. There is no join fee and no annual fee. And it only takes a couple of minutes to become a member.
Do Velocity points expire?
Velocity Points expire after 24 months of balance inactivity.
Can I transfer Velocity points to Qantas Frequent Flyer?
Generally, you can't transfer your points between different programs e.g transferring Velocity Points to the Qantas Frequent Flyer program and vice versa. This even applies to partnered airline schemes.