Can you claim compensation for loss of power?
You might be able to get compensation if your electricity or gas supply goes off. Your gas or electricity network operator is responsible for fixing power cuts and paying you compensation.
How long after power cut can you claim?
You must claim power cut compensation within 30 days of the outage. You can also claim for a power cut if your supply is cut off on a different day to the one you were notified of.
Are Synergy and Western Power the same?
Synergy, Verve Energy, Horizon Power and Western Power were created in 2006 as a result of the breakup (disaggregation) of Western Power Corporation. With effect from 1 January 2014 the retailer (Synergy) merged with the state-owned generation business (Verve Energy). That new company is also called Synergy.
How do I make a claim with Western Power?
How to contact us
- In person: you can visit your local WPD office. ...
- Online: you can fill out our online form to submit your complaint.
- Next Generation Texting (NGT) & Textphone Minicom: Dial 18001 0800 096 3080 and a Text Relay Operator will then join the line. ...
- Webchat: www.westernpower.co.uk –available 8am to 8pm.