How do I log into my AGL account?
Help to log in to My Account and the AGL app, and creating passwords.
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- Log in, opens in a new window with your mobile number.
- You'll receive an SMS with a one-time code.
- Enter the one-time code and select 'Login'
How can I check my AGL bill online?
View and download your bills online
To view your most recent bill in My Account, go to the 'Billing' tab and select 'Download your PDF bill'. Previous bills are also available for download. To view your bills in the AGL app, tap the Billing tab, then Bill History.
What is my AGL account number?
You can find this number under 'payment options' on the back of your AGL bill or on page 2 of your online bill. To access your online bill, head to My Account or the AGL app. Sorry Credit Card payments are currently experiencing technical difficulties.
How do I change my AGL password?
Change your password
- In the AGL App, opens in a new window 'Account' tab, tap 'Settings'
- Tap 'Login Details' then 'Update Password'
- Enter your new password and tap 'Update Password'
Does AGL give seniors discount?
We have two special seniors offers for customers in NSW, VIC, QLD or WA who have a valid seniors card. For details of the plans, refer to our Basic Plan Information Documents.
How do I speak to someone at AGL?
If you have a problem or wish to provide feedback, call us on 131 245, opens in a new window or submit our online Feedback form. Feedback received about our products and services will be shared with relevant people at AGL.
What is AGL seniors fixed plan?
The 'AGL Seniors Saver' plan offers customers in NSW, VIC, QLD and SA: Fixed usage and supply rates for 12 months. No lock-in contract or exit fees. No surcharge for paper bills.
How do I find out my AGL bill?
View and download your bills online
The best way to view, manage and pay your bills is in My Account or the AGL app. To view your most recent bill in My Account, go to the 'Billing' tab and select 'Download your PDF bill'.