How do I log into Cisco Finesse?
In the web browser address bar, type https://nsas-pccx-01.doit.wisc.edu:8445/desktop/ or use the shortcut on your desktop to access Finesse. The Login screen shown below appears. Enter your username (NetID), NetID password, and the ACD extension; click OK. The username is case sensitive.
What is Cisco Finesse server?
Cisco Finesse is a software application that offers features for Cisco contact center agents and supervisors in UCCE, PCCE and UCCX. It provides a web interface for agents and supervisors to login, change their state and receive calls. ... For Cisco UCCX, Finesse runs as a service inside the UCCX virtual servers.
Is there a Cisco Finesse app?
The mobile agent app is a Cisco Finesse and chat version for iPhone/ Android. Agents can support customers using their mobile phones, in the absence of a desktop or a VPN connection. The actual calls can be carried either over GSM or a data connection.
Does Jabber work with finesse?
Cisco Jabber for Windows
Agents must use the Finesse desktop for transfer and conference.