How do I cancel my Direct Energy Regulated Services?
How do I stop my DERS electricity and/or natural gas service? If you're moving and are no longer in a DERS service area, or will no longer require DERS' service for any other reason, please notify us at least 3 full business days in advance by calling 1-866-420-3174.
How do I pay my Direct Energy bill online?
Pay Through Your Ders Online Account
- Hover over the Payments tab and select Make One Time Payment from the drop-down menu.
- Select the electricity or natural gas account you would like to make a payment to.
- Under Payment Method, select the form of payment you want to use.
How do I contact Direct Energy?
To speak with a Direct Energy Customer Service representative for your area, please call 1-866-348-4193. This includes moving your service to a new address, general customer service needs, and more.
Does Direct Energy Regulated Services provide electricity?
Electricity. Enjoy peace of mind with electricity supplied by Direct Energy Regulated Services. We offer fair rates that are reviewed and approved by the Alberta Utilities Commission (AUC), and we don't require you to sign a contract.