Does Duke Energy have senior discounts?
Duke Energy and its customers support these various local programs through services such as the Share the Warmth program. Elderly and Special Needs customers – Customers who are 65 or older, disabled, or faced with a medical condition can often qualify for financial assistance or grants from Special Needs programs.
How do I check my Duke Energy bill?
You can use your Duke Energy app to set up payments, view your billing history and much more. It's available for download on the App Store and Google Play, or you can text us at 578-02 for a download link.
Why can't I log into my Duke Energy account?
If you're having trouble signing in, please try clearing your browser history and cookies for the site.
Why is my electric bill so high?
One of the main reasons your electric bill may be high is that you leave your appliances or electronics plugged in whether you're using them or not. While that might not have been such a problem years ago, most modern appliances and gadgets draw electricity when turned off.
Can Duke Energy disconnect in winter in NC?
There is an annual moratorium on disconnections from November to March every year. In February 2020, when the coronavirus struck hard, the commission ordered additional assistance for customers who qualify for low-income aid, including programs to allow them to catch up on delinquent bills.