How do I log into Freshdesk agent?
You can also login from https://freshdesk.com/login. Type your URL in the address bar, hit enter and select Login. Then choose the option Are you an Agent? Login here and it will redirect you to the Freshworks page where you can type your credentials and you will be able to login to the account.
How do I log into Freshworks?
The login URL for your Freshworks Organization will look like this: yourcompany.freshworks.com.
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To access security settings:
- Sign in to your Freshdesk account.
- Click on the Admin Settings icon.
- Click Security under Account.
- Click on the link - Configure Freshworks SSO. This opens the Security page in a new tab.
What are agents in Freshdesk?
Agents in Freshdesk can be 'Full-time' or 'Occasional'. Full-time agents are those in your core support team who will log in to your help desk every day. Occasional agents are those who would only need to log in a few times every month, such as the CEO or your field staff.
Can you set up SSO for agents but normal Login for requesters in Freshdesk?
Freshdesk account with Freshdesk SSO: Support/login → will redirect to Freshdesk SSO IDP. There is no way agents can log in to agent's custom policy. They can only use login/normal to log in through the Org default login page.
What is Freshdesk used for?
Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use. With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method.
Is Freshdesk safe?
Freshdesk is a globally secure platform. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Who is Freshdesk?
Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.
How do I contact Freshdesk support?
Kindly contact support ([email protected]) and ask them to kill this so that you could import the file again.