How can I speak to someone at giffgaff?
We don't do call centres. This helps us offer better value for our members. If you need help, our friendly community helpers can give you answers to your questions within minutes. And if you have a billing or account issue then you can ask our agents.
How do I top up my giffgaff voucher?
How do I add credit over the phone?
- For starters, you'll need a giffgaff top up voucher. You can buy these from most supermarkets and corner stores.
- Then, dial 43430. This is an interactive service where you can redeem vouchers to add credit to your account and buy goodybags over the phone.
How do u cancel giffgaff?
Firstly turn off your recurring goodybag, if you have one. Then delete your payment details and auto credit top-up, if any, from your Payment Details. Your SIM and account will automatically deactivate after 6 months of inactivity.
How do I activate my giffgaff Goodybag?
From your mobile: call 43430 for free and follow the voice prompts along the way.
- Press 1 to Top-up your Credit.
- Press 2 to buy a goodybag using your Credit, a voucher or a combination of both.