Gohenry Login Problems

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Find top links about Gohenry Login Problems along with social links, FAQs, and more. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue.

Mar 22, 22 (Updated: Sep 06, 22)

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1. Facebook.com
Disciplined Germany 3 years ago

GoHenry - We are aware some customers are having trouble...

https://www.facebook.com/gohenry/posts/we-are-aware-some-customers-are...

Social Handles

Facebook.com Official Pages

Facebook and Privacy - Home
Log Into Your Account | Facebook Help..
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Meta Business Suite and Business Manager..
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Facebook for Developers
UD Resklar - Facebook
Facebook - Log In or Sign Up

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2025-08-18 20:53:20 200 0 Page Active
2025-08-11 08:05:03 200 0 Page Active
2025-08-03 11:23:00 200 0 Page Active
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2. Shudhtech.blogspot.com
Refiner 3 years ago

gohenry app Not Working/unable to login : Android/iPhone

https://shudhtech.blogspot.com/2021/06/gohenry-app-not-workingunable-t...

How to fix unable to login on Gohenry app on Android or iPhone and showing black screen when trying to login. · Check it you have set saving goal ...

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3. Gohenry.com
Critic 3 years ago

Login | goHenry Support

https://uk.community.gohenry.com/login?locale=us

goHenry Support Customer Secure Login Page. Login to your goHenry Support Customer Account.

5
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4. Handlewife.com
Guru Brazil 3 years ago

Gohenry App Not Working Solution | How to Login & Activate ...

https://handlewife.com/gohenry-app/

App Not Working Solution · Always make sure you enter the correct user password and details to log in. · If the Gohenry app is not opening and working properly ...

5
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5. Techonroid.com
Scholar 3 years ago

Why Gohenry App Down and Not working (Reason and ...

https://www.techonroid.com/gohenry-app-down-not-working/

Why is My Gohenry app not working? · Update the Gohenry app. · Restart your phone. · Check device date and time setting. · Check device ...

1
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6. Mwallpapers.com
Critic 3 years ago

[Updated] gohenry - Allowance Manager app not working ...

https://www.mwallpapers.com/apps/finance/683249974/problems

I'm having gohenry - Allowance Manager login issue or account related issues. · The gohenry - Allowance Manager server may be down and that is causing the login/ ...

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7. 99images.com
Curious 3 years ago

gohenry - the allowance app for young people - 99images Logo

https://www.99images.com/apps/finance/com.pktmny.mobile/problems

Do you have gohenry - the allowance app for young people app problems? ... for young people server may be down and that is causing the login/account issue.

4
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9. Trustpilot.com
Critic 3 years ago

gohenry UK Reviews - Trustpilot

https://uk.trustpilot.com/review/gohenry.com/uk

Second problem was that Go Henry debited the money from her account both times, so the shop didn't get anything but she lost all her money. No communication ...

1
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10. Applatest.com
Populist 3 years ago

[2022] gohenry - Allowance Manager android / iphone app not ...

https://www.applatest.com/apps/ios-finance/683249974/problems

Do you have gohenry - Allowance Manager app problems? ... How to solve gohenry - Allowance Manager login issue or account related issues.

5
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11. Whosthemummy.co.uk
Scholar Stoneham, MA, USA 3 years ago

Review: What Happened When we got a GoHenry Card for Kids

https://www.whosthemummy.co.uk/what-happened-when-we-got-a-gohenry-vis...

My daughter, now a mum her self, had a bank account as a teanager, with a debit card and the problem was she used to go over drawn and then faced bank charges.

5
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12. Resolver.co.uk
Editor 3 years ago

GoHenry Complaints | Resolver UK

https://www.resolver.co.uk/companies/gohenry-complaints

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Keep me ...

5
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13. Moneytothemasses.com
Populist Big Bear Lake, CA, USA 3 years ago

GoHenry review - the best pocket money app?

https://moneytothemasses.com/banking/gohenry-review-the-best-pocket-mo...

A complete review of the children's prepaid card Gohenry including its features, how to create an account and the pros and cons.

6
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14. Good-with-money.com
Informed 3 years ago

What you need to know about: goHenry - Good With Money

https://good-with-money.com/2021/12/13/what-you-need-to-know-about-goh...

We review goHenry – a pocket money app which offers an account for you, and linked accounts for your children with their own debit cards.

2
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15. Bbb.org
Explainer Thalheim bei Wels, Austria 3 years ago

gohenry Inc. | Complaints | Better Business Bureau® Profile

https://www.bbb.org/us/ny/new-york/profile/financial-services/gohenry-...

View customer complaints of gohenry Inc., BBB helps resolve disputes with the services or products a ... Complaint Type: Problems with Product/Service.

3
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16. Google.com
Legendary Pretoria, Gauteng, South Africa 3 years ago

Verify your payment method - Google Pay Help

https://support.google.com/pay/answer/7625286?hl=en-GB

You might need to sign in to your bank's app to verify your payment method. If you don't have the app, ... Fix problems. Didn't receive a code.

0
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17. Rbs.com
Guru Seattle 3 years ago

Why am I getting the message 'Incorrect credentials' when ...

https://help.bankline.rbs.com/support/logon/invalidcredential

If you're seeing this message, it's most likely because there's an issue with your login details up to this point. Problems with logging in are often due...

0
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18. Eatsleepmoney.co.uk
Editor Colorado 3 years ago

GoHenry review - Do you need help with pocket money?

https://eatsleepmoney.co.uk/gohenry-review/

GoHenry promises to help parents teach kids about how to handle money in ... be able to use the parent's account, unless you want to share login details.

5
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19. Google.com
Organizer United States 3 years ago

gohenry Case Study | Google Cloud

https://cloud.google.com/customers/gohenry

With scalable Google Cloud infrastructure, gohenry's prepaid Visa debit card ... us confident that we will detect instabilities before they cause problems.

0
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20. Comparebanks.co.uk
Announcer 3 years ago

GoHenry Review - How Does It Work And Is It Any Good

https://www.comparebanks.co.uk/bank/gohenry/

Limiting parents to one free transaction a month may also be an issue if you wish to give your child weekly pocket money. On the other hand, free cash ...

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21. Justuseapp.com
Refiner 3 years ago

Contact gohenry - Kids Debit Card

https://justuseapp.com/en/app/683249974/gohenry-kids-debit-card/contac...

We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, ...

6
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22. Reddit.com
Outspoken 3 years ago

problem with gohenry : r/beermoneyuk - Reddit

https://www.reddit.com/r/beermoneyuk/comments/k57cq8/problem_with_gohe...

problem with gohenry. anyone else had an email today saying they reviewed your goHenry application and found it unsuccessful due to the 'information you ...

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23. Computerweekly.com
Legendary Berlin, Germany 3 years ago

Children's debit card provider Gohenry banks on Google ...

https://www.computerweekly.com/news/252489886/Child-debit-card-provide...

The CTO and COO of child-focused, parent-controlled debit card service provider Gohenry on how moving to the Google Cloud has helped its IT ...

3
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24. Downdetector.co.uk
Editor Belgrade, Serbia 2 years ago

Downdetector

https://downdetector.co.uk/

Realtime overview of issues and outages with all kinds of services. Having issues? We help you find out what is wrong.

3
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25. Theguardian.com
Organizer New Delhi 2 years ago

What are the best debit cards for your kids to spend safely?

https://www.theguardian.com/money/2021/jul/24/what-are-the-best-debit-...

From the new HyperJar service to 1.5m member-strong gohenry, ... aimed at eight- to 18-year-olds, although it can issue cards from age six.

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If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

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Frequently Asked Questions

Why can't I get into gohenry?

As the issue is related to gohenry software system, thus the only workaround to fix the issue is to use the web interface or use web browser to open your account on the mobile. Web version of the gohenry app is working fine and you can do most of the work from there.

How do I log into my gohenry account?

How do I log in to the gohenry app?
  1. Log into your parent account via the website.
  2. Go to 'Account & settings'
  3. Click on the pencil next to 'Parent PIN', enter your password and click Save.

Has gohenry been hacked?

we have not been hacked. Our system underwent some maintenance, and a small majority of our customers received a survey from a previous closed case.

How do I contact Go Henry?

Contact Us
If there is information you think should be included here, or if you experience any difficulty accessing this site, then please contact our Member Services Team on 0330 100 7676 or at [email protected].
Is Post Helpful?

Recent Tweets By gohenry

Lamp
@gohenry @TeacherEvolving Hi there! 👋We are so sorry to hear this! Please DM us so we can take a further look into this for you! - Maddie😊
2023-01-31 11:16:01
Lamp
@gohenry @TomTalksMoney_ @jonp201Invst @easymillion_co Thanks for sharing, Jon! We’re really happy your family is loving GoHenry and our features! - Maddie😊
2023-01-31 08:32:09
Lamp
@gohenry @Markcycleuke Hi there! So sorry to hear this. Please DM us so we can take a further look into this for you. - Maddie😊
2023-01-31 08:06:24
Lamp
@gohenry @theheartoftra Hi Tra, we are so glad to hear you are loving GoHenry to teach your children financial literacy!-Georgie😊
2023-01-30 06:31:55
Lamp
@gohenry @barcodezebrrr Hi Matthew, this doesn't sound right! We have been unable to locate a DM from you. Therefore, please can you kindly call us on 0330 100 7676 before 8pm to get this resolved ASAP. One of our agents will be more than happy to assist you 🙂-Beau
2023-01-30 02:53:06
Lamp
@gohenry @jamiestone01 Hi Jamie, we're sorry to hear that your daughter's card is declining. Please either jump on our Livechat via our website: https://t.co/Lun7TagXja or feel free to send us a DM and we'd be happy to look into this for you 🙂 -Beau
2023-01-30 01:30:21
Lamp
@gohenry @LiamRescorla1 @MrsAshborosCat Hi Liam, we were experiencing some technical issues with our app today so it was temporarily down while our team worked on fixing this. We really apologise that you were affected by this and for any inconvenience caused. It is back up and running as normal now 🙂 - Ellie
2023-01-29 07:50:23
Lamp
@gohenry @lukiee Hi Luke, we were experiencing some technical issues with our app today so it was temporarily down while our team worked on fixing this. We are very sorry you were affected by this and for any inconvenience caused. It is back up and running as normal now 🙂 - Ellie
2023-01-29 07:47:35
Lamp
@gohenry @mamasasoberveg @MrsAshborosCat Hi there, we were experiencing some technical issues with our app today so it was temporarily down while our team worked on fixing this. We are very sorry you were affected by this and for any inconvenience caused. It is back up and running as normal now 🙂 - Ellie
2023-01-29 07:45:45
Lamp
@gohenry @ArchonSM @MrsAshborosCat Hi Simon, we were experiencing some technical issues with our app today so our service was temporarily down while our team worked on fixing this. We are very sorry you were affected by this and for any inconvenience caused. It is back up and running as normal now 🙂 - Ellie
2023-01-29 07:40:58
Lamp
@gohenry @LollieBollie Hi Suze, we are very glad to hear this. If there is anything else we can help with then please do let us know - Ellie 🙂
2023-01-29 07:39:26
Lamp
@gohenry @melmeyrick1 @TwylaHodnett @A_Jack_Act Hi there, I am sorry to hear that. This does not sound quite right so we are keen to look into this and help. If you are having any issues with your account, please send us a DM so we can take some further details to locate the account and look into this. - Ellie
2023-01-29 07:33:01
Lamp
@gohenry @LeaCawley78 Hi Leanne, we are really sorry for any technical issues you have experienced today. Our team ensured this was resolved as quickly as possible so our app is working again as normal. We of course apologise for any inconvenience caused in the meantime - Ellie 🙂
2023-01-29 07:29:45
Lamp
@gohenry @LaraHLoves1D3 Hi Lara, I am very sorry to hear that. We would love the opportunity to look into this and assist with gettng this issue resolved. Please DM us when you have a chance or call us on 0330 100 7676. Alternatively, email [email protected]. We are open 8am 8pm 7 days a week - Ella
2023-01-29 07:25:37
Lamp
@gohenry @HeidiJThomas @MrsAshborosCat Hi Heidi, we are very sorry to hear you feel this way and we understand your frustration with the technical issues you have experienced. Please be assured we treat these issues as a priority when they occur and our team work hard to fix them. Our app is now running as normal🙂
2023-01-29 07:23:43
Lamp
@gohenry @Vut_Alors Hi Morgan, we are really sorry you have been affected by the technical issues in our app today. We understand this is inconvenient for our members so our team worked hard to resolve this as quickly as possible. Our app is back up and running as normal so we advise to log in again
2023-01-29 07:20:00
Lamp
@gohenry @ll1827 @MrsAshborosCat Hi Laura, we are very sorry for this and any upset caused. Our team worked hard to ensure these technical issues were fixed as quickly as possible so the app is running as normal again. Again, we do apologise you were affected by this and we hope you do not experience this again
2023-01-29 07:15:22
Lamp
@gohenry @clairesshep @MrsAshborosCat Hi Claire, we are very sorry to hear you have been affected by technical issues today. Please be assured we treated this as a priority and ensured our tech team resolved this as quickly as possible. Our app is running as normal again and we really apologise for the inconvenience
2023-01-29 07:11:35
Lamp
@gohenry @kateplus_ @MrsAshborosCat Hi Kate, this is due to some technical issues we were experiencing with our app today. Please be assured that this was temporary and our tech team worked hard to fix this as quickly as possible. Our app is working as normal again and we are really sorry you were affected. - Ellie
2023-01-29 07:01:59
Lamp
@gohenry @curlycathy01 @rptr86 Hi there, we were experiencing some temporary technical issues with our app today. We of course ensured our tech team fixed this as quickly as possible for our members. Our app is back up and running as normal and we really apologise for any inconvenience caused today. - Ellie
2023-01-29 06:55:42
Lamp
@gohenry @Corinne1709 Hi Corinne, I am sorry to hear that! We do not have any app issues at the moment that have been raised to us so if you can please send us a DM we will be able to take some further details to locate your account and look into what has happened - Ellie 🙂
2023-01-21 09:14:44
Lamp
@gohenry @DackMatt Hi Matt, I am very sorry to hear you feel this way and we are keen to help with any issues or queries. If you can please send us a DM then we can help or take some contact details to get in touch via email or a phone call. I hope this helps - Ellie
2023-01-21 05:42:12
Lamp
@gohenry @UncleJudges Hi Oluwajudges, I am sorry to hear that you feel this way. With your help we want to work to improve our service. Don't hesitate to send us a DM with your issue or feedback, we'd love to hear from you. Thanks!- Suvechha🙂
2023-01-21 04:05:59
Lamp
@gohenry @BissendenHayley Hi Hayley, a new card will be sent out a month prior to the card expiring. So that we can check this for you, please can I ask you to send us a DM. Thank you!- Suvechha 🙂
2023-01-21 04:02:54
Lamp
@gohenry We're thrilled to have won (for the second year running!) top spot in @findercomUK Kids’ Cards Customer Satisfaction Awards.🥇Thank you to our members for reviewing us so positively and our team who work so hard to make #financialeducation fun! https://t.co/lEyfRSjHzE
2023-01-19 04:48:29
Lamp
@gohenry @kimturner70 Hi Kimberley 👋 Thanks for raising this, you are right it shouldn't work that way. We run our allowances payments 3 times a day until 1 pm. However, we are currently aware of an app bug and are looking to put the fix in place over the next few days. I do apologize! - Faith 😊
2023-01-19 04:03:41
Lamp
@gohenry @mancubustoast Hi there, unfortunately we are unable to send you a DM so if you can please send us one then we can of course help - Ellie 🙂
2023-01-19 03:41:25
Lamp
@gohenry @mancubustoast Hi there, we are very sorry to hear you are having trouble with this and we are keen to help. We will send you a DM now so we can help with cancelling your account. - Ellie 🙂
2023-01-19 03:39:01
Lamp
@gohenry @scottishlinds Hi Lindsey, thank you for your feedback. We want to do everything we can to make sure we provide the best service possible to all our members so I will pass this onto the relevant team as something to look into being able to do in the future so keep an eye out for that! - Kate😊
2023-01-18 06:28:25
Lamp
@gohenry @JennyButler95 Hi Jenny, I am sorry to hear this! Please give us a call on 0330 100 7676 so we can look into this, to prevent further messages from being sent to you! We are open from 8am - 8pm 7 days a week - Abbie 😊
2023-01-18 01:43:29
Lamp
@gohenry @gwilliams886 Hello there, That's not the way it should be. Let's get this fixed right away - could you please send us a DM to get the ball rolling. Thank you! - Faith 😊
2023-01-17 12:42:46
Lamp
@gohenry @RuthBrouder3 Hi Ruth. We are very sorry to hear you are having trouble accessing your account. We do not currently have any issues. If you are still not able to get into your account please DM us so we can help. Thanks - Alice 😊
2023-01-17 08:17:41
Lamp
@gohenry We love hearing from our members, so it's fantastic to see @StaceySolomon using GoHenry to help with her childrens' #financialeducation, encourage their entrepreneurial spirit and set them up with money skills for life. #fintechforgood #financialliteracy https://t.co/iIAboxiy1G
2023-01-16 12:03:34
Lamp
@gohenry @wil_lia_m40 @MBGANOTONWO @Chase @revolut @StarlingBank Hi William, we are so sorry to hear this! Please DM us so we can take a further look into this? - Maddie
2023-01-16 09:24:24
Lamp
@gohenry @A_Jack_Act Hi Jack! We are sorry to hear of this! Please DM us so we can take a further look into this for you! - Maddie😊
2023-01-16 09:03:15
Lamp
@gohenry @wil_lia_m40 @MBGANOTONWO @Chase @revolut @StarlingBank Hi William, I'm happy to hear this has now been resolved! If you need anything please feel free to contact us on 0330 100 7676. Our call line is open 8am-8pm every day. 😊 -Beau
2023-01-16 03:04:37
Lamp
@gohenry @emxdoll13 Hello Emma, this doesn't sound quite right! Could you please give us a call on 0330 100 7676 so we can look into this further for you? Thank you! - Faith 😊
2023-01-15 11:57:33
Lamp
@gohenry @pabsbaker Hello there, we had a few small issues regarding logging into the account however this has now been fixed and you should now be able to log in. I do apologise! - Faith 😊
2023-01-15 08:51:47
Lamp
@gohenry @MBGANOTONWO @Chase @revolut @StarlingBank Hi Clive, at GoHenry, we feel it is important to educate children from a young age about the changing ways money can be made, saved, and spent! This will then ensure that one day when they have the responsibility of their own bank account, they are ready for anything! - Faith 😊
2023-01-15 08:43:16
Lamp
@gohenry @rosetintedtw Hi Rose, the tooth fairy can pay through our gift-links. They're a quick and easy way to send funds to the children. To find out more, please see: https://t.co/4Ex4Iza5YT. Many thanks - Faith 😊
2023-01-15 08:39:57
Lamp
@gohenry @LauraWillson7 Hello Laura, I'm so sorry to hear you've had trouble with our pocket-money feature! Can I ask that you give us a call on 0330 100 7676 or email us to [email protected] so we can look into this for you - Faith 😊
2023-01-15 08:24:04
Lamp
@gohenry @kimturner70 Hi Kimberley, Thanks for bringing this up, you are right it shouldn't work that way. We run our allowance payments 3 times a day until 1 pm. However, we are currently aware of an app bug and are looking to put the fix in place over the next few days. I do apologize! - Faith 😊
2023-01-15 02:17:05
Lamp
@gohenry @petebe367 Hi Peter, Unfortunately, there was a temporary technical issue with our app earlier on today which affected logging in for some of our members. However, this was promptly fixed by our team so you should be able to log in again as normal. Thanks!- Suvechha 🙂
2023-01-14 07:39:20
Lamp
@gohenry @Johnmerry85 @GemmaBanks851 Hi John, Unfortunately, there was a temporary technical issue with our app earlier on today which affected logging in for some of our members. However, this was promptly fixed by our team so you should be able to log in again as normal. Thanks!- Suvechha 🙂
2023-01-14 07:17:46
Lamp
@gohenry @GemmaBanks851 H Gemma! We are experiencing intermittent issues with login. Be assured we are working hard to get this backup and running ASAP for you all! - Abbie 😊
2023-01-14 02:57:39
Lamp
@gohenry @SkyeWolf84 Hi there, we do appreciate your patience regarding the service interruption this afternoon and we understand times like this can be frustrating. Our tech team has now put a fix in place and resolved the issue. All should now be running as normal! -Jade
2023-01-07 03:57:25
Lamp
@gohenry @26Extreme Hi there! I do apologise for the brief service outage today. This issue should now be resolved. Please restart the app and try again. If you continue experiencing issues with this feature please let us know. -Jade
2023-01-07 03:54:23
Lamp
@gohenry @charliecorisepa @kaper @AndrinaCarter Hi there! I do apologise for the brief service outage today. This issue should now be resolved. Please restart the app and try again. If you continue experiencing issues with this feature please let us know. -Jade
2023-01-07 03:52:24
Lamp
@gohenry @charliecorisepa Hi Charlotte, We did have a brief service interruption today. I do apologise for this. All should be up and running like normal! -Jade🙂
2023-01-07 03:48:47
Lamp
@gohenry @khr07new Hi Kate, I do apologise for this issue we had today. I can confirm we are running smoothly again! -Jade😀
2023-01-07 03:44:44
Lamp
@gohenry @kaper Hi there Karen, this is so we can locate your account when you are talking to an agent so then when you join, all we need to do is pass you through security. This helps us locate and identify you and your query without any unneeded hassle! -Jade
2023-01-07 03:41:28
Lamp
@gohenry @lornag79 Hi Lorna, I do apologise for this. All should be up and running like normal! -Jade🙂
2023-01-07 03:39:50
Lamp
@gohenry @kaper @AndrinaCarter Hi Karen, I do apologise for this. We had a brief service outage. Since this has been resolved and all should be running as smooth as usual! -Jade
2023-01-07 03:37:27
Lamp
@gohenry @AndrinaCarter Hi Andrina! I do apologise for this, we had a small service interruption earlier. This has since been resolved! -Jade
2023-01-07 03:36:23
Lamp
@gohenry @JaneyJaney77 @nickholl Hi Janey, we're sorry to hear that you're still having issues getting logged in! Please can you kindly send us a DM or call us on 0330 100 7676 to get this resolved ASAP and we'd be more than happy to look into this for you? Our call line is open 8am-8pm 7 days a week! -Beau🙂
2023-01-06 07:28:16
Lamp
@gohenry @hein_richard Hi Richard, we're sorry to hear that you're still having issues getting logged in! Please can you kindly send us a DM or call us on 0330 100 7676 to get this resolved ASAP and we'd be more than happy to look into this for you? Our call line is open 8am-8pm 7 days a week! -Beau🙂
2023-01-06 07:19:30
Lamp
@gohenry @busymumlife Hi Donna, I'm sorry to hear that you are still having issues! Please can you either kindly send us a DM or call us on 0330 100 7676 and we'd be happy to look into this for you? Our call line is open 8am-8pm. -Beau 🙂
2023-01-06 07:15:01
Lamp
@gohenry @LisaEvans231 @FitzDulcie Hi Lisa, we're sorry to hear this! We had a temporary login issue earlier which we were quick to raise to our tech team. You should now be able to log in again. Apologies for any inconvenience caused! Any questions, please don't hesitate to get in touch! 😊-Beau
2023-01-06 07:10:24
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@gohenry @NathanWakefiel2 Hi Nathan, we're sorry to hear that you are still struggling to log in! Please can you kindly send us a DM or call us on 0330 100 7676 to get this resolved ASAP? Our call line is open 8am-8pm everyday. 😊 -Beau
2023-01-06 06:54:21
Lamp
@gohenry @Preetilli We're sorry to hear this Preetie! We had a temporary login issue earlier which we quickly raised as top-priority to our tech team who have since resolved the issue. You should be able to log in now. Apologies for any inconvenience caused! Any questions, please let us know. -Beau
2023-01-06 06:41:52
Lamp
@gohenry @KatieEHe Hi Katie, we are sorry to hear this! We had a temporary issue earlier which we were quick to raise as urgent, top-priority to our tech team who have thankfully since resolved the issue. Apologies for any inconvenience caused! You should now be able to log in again. 😊-Beau
2023-01-06 06:22:56
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@gohenry @xxdollface00 @hein_richard Hi Erin, we're sorry to hear this and apologise for the inconvenience caused! We had a temporary issue earlier which we were quick to raise as top-priority to our tech team who have thankfully since resolved the issue. If there's anything we can do, please let us know! 🙂-Beau
2023-01-06 06:20:09
Lamp
@gohenry @samcase77 Hi Sam, we're sorry to hear this! When an issue like this arises, it has 100% of our attention & we quickly raised this as top-priority to our tech team. We also put a message on our app - we agree that it is important to keep members informed. Any questions, we're here!🙂 -Beau
2023-01-06 06:15:18
Lamp
@gohenry @nickholl Hi! We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 05:02:03
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@gohenry @Preetilli @KatieEHe Hi! We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 05:01:12
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@gohenry @NathanWakefiel2 Hi Nathan. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:57:51
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@gohenry @Preetilli @juniperjuices Hi Preetie. We are aware of this and assure you it is not a data breach. We apologise for any inconvenience. This system issue has since been resolved. Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:57:02
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@gohenry @juniperjuices Hi Juniper. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:55:04
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@gohenry @DanielleSheeri3 Hi Danielle. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:48:19
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@gohenry @spacey_craig Hi Craig. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:45:52
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@gohenry @roxdavies @KatieEHe Hi Roxane. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and let us know if you are having any further issues! Thanks - Alice.
2023-01-06 04:43:35
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@gohenry @Ithilmere Hi Andy. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! We apologise for the inconvenience caused! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:42:16
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@gohenry @SerifatD @john_self @KatieEHe Hi! We are sorry to hear you are having login issues. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:40:11
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@gohenry @Adnamanosnilmot Hi Amanda. We are sorry to hear you are having login issues. We are aware the mobile app and website did go down for around 10 minutes earlier - please rest assured this is back up and running! Please try again and DM us if you are having any further issues! Thanks - Alice.
2023-01-06 04:24:43
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@gohenry @FitzDulcie Hi Dulcie! I am so sorry to hear this, please could you call us on 0330 100 7676? -Jade
2023-01-05 06:12:07
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@gohenry @GeeGeeGin @CCTV_etc Thanks so much for your kind words. We're so grateful to hear that you're loving GoHenry! -Jade🙂
2023-01-04 12:20:32
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@gohenry @CCTV_etc Hi Paul, We agree that all methods are important! At GoHenry our mission is to help kids be smarter with money. With our service they have the freedom to use their contactless card, digital wallet and can also withdraw their funds from an ATM. - Faith 😊
2023-01-04 09:44:14
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@gohenry @Dulcima3 Hi Dulcie! We are not aware of any issues. If you are having trouble please feel free to send us a DM so we can help - Alice 😊
2023-01-03 08:27:12
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@gohenry @kristianokcc Hey there! As we are a pocket money service, these limit are set in place by VISA. They feel this is an adequate amout of top up that fall in line with child spending! -Jade🙂
2023-01-03 08:01:50
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@gohenry @terryefcgray79 Hi Terry, I am sorry to hear this! Please take a look at the DM I have sent you so that we can get this resolved ASAP🙂 -Beau
2023-01-02 11:14:10
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@gohenry @GilJones16 @MyBnk @centreforfincap @FT_FLIC Hi Gilgamesh. We are sorry to hear you feel this way. As we are a financial service and not a bank we do not make money from interest or debt. Therefore we charge a small fee for the many features we provide to help aid children in their financial journey - Alice.
2023-01-02 10:45:29
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@gohenry @diana_artiaa @cmhardingx Hi. If you are having any trouble with your GoHenry account please only contact our customer service so they can help log you back in. Alternatively, please feel free to send us a DM so we can help - Alice 😊
2023-01-02 10:42:14
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@gohenry @cmhardingx Hi Charlotte. We are sorry to hear you are having trouble! We are not aware of any issues. Please send us a DM so we can help - Alice.
2023-01-02 10:22:49
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@gohenry @2wheelerLW Hi there, I'm sorry to hear this! So we can update this information for you, could you please give us a call on 0330 100 7676 (UK) or 877 372 6466 (US) - Faith 😊
2023-01-02 03:08:16
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@gohenry @ricardomariner Hello Gribbo, that doesn't sound quite right. We'd love a chance to look into it. Please DM us for more info or feel free to give us a call on 0330 100 7676 (UK) or 877 372 6466 (US) - Faith 😊
2023-01-02 02:40:51
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@gohenry @jamieshawn1623 Hi Donna. As long as there has been activity on the account a new card will be sent out two weeks before the current card stops working - Alice 😊
2022-12-31 03:25:46
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@gohenry @larkingmagpie Hi there! I am sorry to hear this, I have just sent you a DM, please reply with your account details so that we can look into this for you. Thanks!- Suvechha 🙂
2022-12-30 09:28:59
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@gohenry @BB7OOG @EdAnder94650629 Hi there! I do apologise for the delayed replies, Our social media platforms are extremely busy. Please could you call us on 0330 100 7676 so we can assist you ASAP! -Jade
2022-12-30 01:31:01
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@gohenry @jenny_woolley Hi there! Thank you for your message, we are keen to get this sorted for you. Please could you drop us a DM? -Jade🙃
2022-12-30 01:26:02
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@gohenry @BB7OOG Hi there, this doesn't sound right and we hope to get this resolved ASAP. Please kindly check out the DM I have sent you. -Beau🙂
2022-12-29 02:50:40
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@gohenry @steelebauer Hi Matt, we can of course arrange this for you. Please can I ask you to drop us an email at [email protected] (UK) or [email protected] (US). Thanks!- Suvechha 🙂
2022-12-28 09:14:57
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@gohenry @sarogers @DJ_Bly Hi Stuart, I do apologise but yes we did have an issue this morning. Please could you call us on 0330 100 7676. -Jade🙂
2022-12-28 03:13:49
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@gohenry @DanJonesOcean Hi Dan, we understand this is important to you and apologise for any inconvenience caused. We have raised this as feedback to the relevant internal team. In the meantime, if there's anything else we can do, please let us know.🙂 -Beau
2022-12-23 00:00:00
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@gohenry @Eleanorlwl Hi Eleanor, That doesn't sound right, let me look into that for you. Please can I kindly ask you to send us a DM. Thanks - Suvechha 🙂
2022-12-23 00:00:00
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@gohenry @kieranparmar We are keen to help and look into this. Please send us a DM so we can take some further details to look into this for you! - Ellie
2022-12-22 00:00:00
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@gohenry @kieranparmar Hi Kieran, I am sorry to hear that! Please be aware that our cancellation refunds take 7-10 working days so this does not include weekends. If it has been longer than this time frame then please send us a DM so we can take some further details to look into this - Ellie 🙂
2022-12-22 00:00:00
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@gohenry @DanJonesOcean Hi Dan, I am sorry to hear that this has caused inconvenience for you! Unfortunately the name used to register the account has to be used as this is checked against our identity checks when signing up. If there is anything else we can help with, please let us now! -Beau
2022-12-21 00:00:00
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@gohenry @hjanel76 Hi Hayley. It will take a couple of working days to get a response from our team at the moment. We are sorry you have not been contacted yet. Please feel free to send us a DM and we can look into this for you - Alice 😊
2022-12-21 00:00:00
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@gohenry @DanJonesOcean Hi! We do ask that you use your legal name when signing up, however, during the sign up process you will have the option to put in a nickname for which your children call you - Alice 😊
2022-12-21 00:00:00
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@gohenry @Bellster75 Hi Lesley, thank you for getting in touch with us. Please can I kindly request you to give us a call at 0330 100 7676 (UK) or 877 372 6466 (US). Thanks!- Suvechha 🙂
2022-12-21 00:00:00
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