How do I get my money back from Hays Travel?
We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday.
What is the email address for Hays Travel?
Contact Hays Recruitment Customer Service Team directly by email: [email protected].
Can I cancel my holiday with Hays Travel?
If You Want To Change or Cancel Your Holiday
If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements).
Are Hays Travel going bust?
Hays Travel is to close 89 shops overall as part of a “planned consolidation of its UK retail estate”. It is offering options for alternative work to 388 staff affected. The company had deferred reviewing the performance of the former Thomas Cook shops it acquired in October 2019 to see if business returned in 2021.