How do I log into my IPSY account?
Enter your IPSY email address, then click “Retrieve password”. We'll send you an email with the subject line “Here's Your New Temporary IPSY Password!” Log in to IPSY.com using the temporary password we emailed you.
Why can't I cancel my IPSY subscription?
Some users report having problems with canceling Ipsy due to the company's billing period. The customers state that the website wouldn't let them cancel. The only way to contact the company directly is through Twitter direct messaging. The other option of customer support is a help center with no direct communication.
How do I permanently cancel IPSY?
Log into your IPSY account and go to Account → View Membership → Management Membership (or click here after logging in). Click "Manage Membership", then "Help me stop my membership." A pop up will ask if you want to Skip a Month instead. If you don't want to skip, click "Continue cancellation."
How do I contact IPSY customer service?
Please see Information We Collect or Receive From You. You may also make those requests by calling, toll free: 1-855-661-0018.
How do I completely cancel IPSY?
To cancel your Ipsy Subscription, follow these easy steps:
- Log into your Ipsy account on the website.
- In the 'Account' section, go to 'Edit account settings'.
- Click on 'Membership'.
- Click on 'Manage membership'.
- Select 'Help me stop my membership'.
- Click on 'Continue cancellation'.
Can I get a refund from IPSY?
We do not offer refunds or exchanges for IPSY beauty memberships, but we're always happy to replace anything missing or damaged. Please note that our replacement policy is good for up to 45 days after the shipment date. If something needs to be replaced, please contact us as soon as possible and we'll be happy to help!