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Playvox Login

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Mar 10, 22 (Updated: Aug 12, 22)

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1. Playvox.com
Reviewer Stockholm, Sweden 2 years ago

Playvox: Contact Center Software | Cloud Native | Digital First

https://www.playvox.com/

Playvox equips contact centers a with cloud-native, digital-first customer service solutions for Quality Management, Workforce Management, and beyond!

Social Handles

Playvox.com Official Pages

Help Center
Pricing to suit your customer ...
Partners
Quality Management (QM)
About Us
Workforce Management - WFM

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2024-04-24 06:22:05 200 126 Page Active
2024-04-17 16:00:55 200 126 Page Active
2024-04-10 00:11:22 200 126 Page Active
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2. Zendesk.com
Reviewer Plymouth, United Kingdom 2 years ago

Playvox App App Integration with Zendesk Support

https://www.zendesk.com/apps/support/226222/playvox-app/

The Playvox app for Zendesk enables you to see ticket updates as well as access detailed customer interaction evaluations. Work within a dedicated Playvox ...

4
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3. Trustradius.com
Outspoken Newport, United Kingdom 2 years ago

Playvox Reviews & Ratings 2022 - TrustRadius

https://www.trustradius.com/products/playvox/reviews

Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality ...

3
0
4. Crunchbase.com
Informed 2 years ago

Playvox - Crunchbase Company Profile & Funding

https://www.crunchbase.com/organization/playvox

Playvox is a provider of quality assurance software for customer service. ... View contacts for Playvox to access new leads and connect with decision-makers ...

4
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5. Kustomer.com
Explainer Aalborg, Denmark 2 years ago

PlayVox Integration for Agent Empowerment | Kustomer

https://www.kustomer.com/product/integrations/playvox/

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful customer service agent optimization software suite for ...

6
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6. Dialpad.com
Announcer 2 years ago

Dialpad + Playvox

https://help.dialpad.com/hc/en-us/articles/4405392191131-Dialpad-Playv...

Log in to Playvox using your Dialpad credentials, and Playvox will automatically synchronize Dialpad users, agent status, customer interactions, ...

2
1
7. Slack.com
Editor United States 2 years ago

Playvox | Slack App Directory

https://slack.com/apps/AMEU5UPD4-playvox

With Playvox App for Slack, getting process notifications and weekly quality reports becomes easy, simple. Regardless of you being an *Admin/Manager, ...

6
1
8. Getapp.com
Refiner Sydney NSW, Australia 2 years ago

Playvox Pricing, Features, Reviews & Alternatives | GetApp

https://www.getapp.com/customer-service-support-software/a/playvox/

PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards ...

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9. G2.com
Refiner Eugene, OR, United States 2 years ago

Playvox Reviews 2022: Details, Pricing, & Features | G2

https://www.g2.com/products/playvox/reviews

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, ...

6
1
Outspoken 1 year ago

MaestroQA vs. Playvox | G2

https://www.g2.com/compare/maestroqa-vs-playvox

Compare MaestroQA and Playvox head-to-head across pricing, user satisfaction, and features, using data from actual users.

5
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10. Opusresearch.net
Reviewer Phoenix, AZ 1 year ago

M&A Watch: Playvox Buys Prodsight to expand its Footprint in ...

https://opusresearch.net/wordpress/2022/01/19/ma-watch-playvox-buys-pr...

Workforce Engagement Management specialist, Playvox has expanded its set of ... resolving login issues or refunding a mistaken charge.

2
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11. Microsoft.com
Organizer Athens, Hellas 1 year ago

Tutorial: Configure Playvox for automatic user provisioning

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/play...

Step 2: Configure Playvox to support provisioning by using Azure AD. Log in to the Playvox admin console and go to Settings > API Keys.

3
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12. Klausapp.com
Informed Prague, Czech Republic 1 year ago

Playvox Alternative & Comparison - Klaus

https://www.klausapp.com/playvox-alternative/

Compare how Playvox stacks up against Klaus – an easy-to-use conversation review and support QA tool that teams love to use.

2
1
13. Cyberark.com
Announcer 1 year ago

PlayVox SAML Single Sign-On (SSO) | CyberArk Docs

https://docs.cyberark.com/Product-Doc/OnlineHelp/Idaptive/Latest/en/Co...

PlayVox offers both IdP-initiated SAML SSO (for SSO access through the CyberArk ... For IdP-initiated SSO, users log in to PlayVox through the CyberArk ...

4
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14. Prnewswire.com
Teacher St. Petersburg, Russia 1 year ago

Playvox Recognized as Strong Performer in Independent ...

https://www.prnewswire.com/news-releases/playvox-recognized-as-strong-...

Playvox is a next-generation WFO platform built for digital interactions & workloads, going beyond the more traditional. Tweet this. According ...

5
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15. Okta.com
Teacher L'viv, Ukraine 1 year ago

How to Configure SAML 2.0 for PlayVox - Setup SSO - Okta

https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Play...

Configuration Steps · Sign in to your PlayVox account as an administrator. · Click on the gear icon, select Community > Security, then check Allow SAML sign on ...

3
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16. Salesforce.com
Refiner Cochín, Kerala, India 1 year ago

Quality Assurance Software - Playvox - Salesforce ...

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00...

Playvox is a quality assurance software for customer service teams. Manage all your quality operations to easily pinpoint customer service ...

5
1
17. Gladly.com
Disciplined California 1 year ago

Agyle Time WFM from Playvox | Gladly

https://www.gladly.com/integrations/agyle-time/

As a workforce management tool, Agyle Time allows you to schedule & staff your team in order to create accurate volume forecasts, monitor agent adherence in ...

3
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18. Businesswire.com
Curious Montreal, Canada 1 year ago

UJET and Playvox Partner to Optimize Contact Center Agent ...

https://www.businesswire.com/news/home/20211102005216/en/UJET-and-Play...

The Playvox Suite of cloud-based applications is the first WEM suite built for the digital era, and empowers agents, workforce managers, quality ...

3
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19. Sutherlandglobal.com
Informed Vancouver, Canada 1 year ago

Sign In - Sutherland

https://adfs.sutherlandglobal.com/adfs/ls/idpinitiatedsignon

Sutherland Global Services. False. You are not signed in. Sign in to this site.

3
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20. Zoominfo.com
Teacher Sydney NSW, Australia 1 year ago

PlayVox - Overview, News & Competitors | ZoomInfo.com

https://www.zoominfo.com/c/playvox/359154129

Founded in 2011, Playvox is a quality assurance process and program that allows companies to put their customer service agents in and train them accordingly ...

7
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21. Citrix.com
Editor 1 year ago

Configuring PlayVox

https://docs.citrix.com/zh-cn/citrix-gateway-service/downloads/playvox...

Configuring PlayVox for SSO enables administrators to manage their users using ... Remote Login URL: Enter the IdP URL, SAML 2.0 endpoint, for example,.

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@playvoxcx Our top #WFM scheduling tip for a #workforce manager: vary your scheduling patterns for your staff. Get 9 more scheduling tips to help make the most of your agents and increase efficiency! 👇 https://t.co/5dwWcRWYaj #CX #ContactCenter
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@playvoxcx When creating and enforcing a contact avoidance policy, there are some important things you need to consider. In this free eBook, you'll learn what these factors are and get a free template to help create a solid policy! https://t.co/rcKb6ISo5n #ContactCenter #CX
2023-01-18 05:11:03
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@playvoxcx Uncover actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to advanced AI-driven customer feedback and sentiment analysis 👋 Learn more: https://t.co/RwAKKUFSmj #ContactCenter #CX #AgentEngagement #AI https://t.co/92uNapx0kw
2023-01-18 04:10:06
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@playvoxcx "We are thrilled to collaborate with @salesforce to help customers build a single customer-centric contact center platform of the future." - @BurrowsMichelle, CMO, Playvox https://t.co/oB01PxkMNj via @Rajwadhwani #ContactCenter #workforce
2023-01-18 02:45:03
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@playvoxcx Does @Hire_Horatio have ESP, or just a really good grasp on #CustomerExperience? 🔮 Only time will tell if his #CX predictions for 2023 will come to pass. https://t.co/9tQb2hG1V9 via @ForbesBizCncl #CustomerService
2023-01-17 06:48:00
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@playvoxcx Our Workforce Engagement Management solutions help transform your customer service operations into hubs of efficiency, engagement, and effectiveness 💫 How do we do it? Find out here: https://t.co/ySB8JqkYo0 #WEM #CX #WFO https://t.co/YJnf0ddEHL
2023-01-17 05:14:06
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@playvoxcx Integrations? Yeah, we've got them. 😊 Whether it's for reporting, user management, performance management, or another #SaaS application, we want to help your #ContactCenter thrive! https://t.co/RaFTu19Fwb https://t.co/p0IKMC6Neb
2023-01-17 03:14:06
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@playvoxcx Call avoidance refers to the steps an agent takes to avoid handling a customer interaction—and it can have a BIG impact on your #ContactCenter 💥 Learn how to identify call avoidance and how to stop it for good 🛑 https://t.co/WF8jBhFMLK #AgentEngagement #CustomerExperience
2023-01-07 02:47:01
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@playvoxcx Time = money ⏱ 💰, and for #ContactCenter managers, this phrase rings true anytime they create a forecast, build a schedule, or track adherence. The good news is that #WFM software can provide your business with incredible #ROI. Here's how! 👇 https://t.co/MomAfJWMRD
2023-01-06 08:30:02
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@playvoxcx “Customer AI takes the fight out of internal discussions so we can focus on what’s important: why are our customers here?" - Jeffrey Laird, @Stockpile See how we helped the #FinTech startup achieve 350% #ROI with conversation tagging #automation 👀 https://t.co/qeKdeqxwoK
2023-01-06 03:10:02
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@playvoxcx As we navigate social changes in tip etiquette, it's important to remember that everything is part of the #CustomerExperience—even providing tipping options to your customers. https://t.co/PaVCyUqhbB via @TomFishburne #CX https://t.co/T8LGAituQ6
2023-01-06 02:47:06
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@playvoxcx We believe that every employee's journey matters. Build individualized performance development over time, track individual progress, achieved targets, and agents’ improvement with Playvox Coaching 📊 https://t.co/zXPNIdvPtt #ContactCenter #CX #AgentCoaching #QM
2023-01-05 10:00:04
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@playvoxcx Have you heard the buzz... 🐝 about the expansion of our #WFM Capacity Planner solution? @CX_Scoop shares how this will help #customers across a range of industries deal with operational challenges. 👇 https://t.co/6dNWgM0yYW #CX #ContactCenter
2023-01-05 07:07:00
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@playvoxcx On The Masters of Support Podcast, Rick Delisi shares the difference between what he calls "Big 'P' Preferences" and "Small 'p' preferences." What does this mean for how #ContactCenters navigate customer preferences? Listen to the episode here: https://t.co/DxHA3pbCxz #CX https://t.co/yH4kBzVbdI
2023-01-05 06:11:16
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@playvoxcx Creating a strong #RemoteWork policy is crucial for retaining top talent at your #ContactCenter 💪 In this eBook, you'll learn the purpose of a remote work policy, what to include in yours, how to monitor at-home agents, and more! https://t.co/9zYbYlVOoX
2023-01-05 03:14:02
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@playvoxcx .@LIVInEden thinks it's high time for a radical capacity planning overhaul. In this post, she explains why and shares 5 strategies for a successful turnaround. https://t.co/yuqTUNgvhn #ContactCenter #CX #CustomerExperience
2023-01-05 01:30:01
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@playvoxcx Ready to dive right into 2023? Here are our top resources from last year—you'll want to bookmark these and read them later! https://t.co/PwQENEKAqS #ContactCenter #CX #CustomerExperience https://t.co/sphYnodVMe
2023-01-05 01:00:06
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@playvoxcx What drives customer loyalty? Easy—a great #CustomerExperience! Earning a customer's loyalty takes time and effort, but it's worth it. @Forbes shares some tips for improving your #CX to help create customers for life. https://t.co/QhCqdHgAyT
2023-01-04 10:48:00
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@playvoxcx Learn how @SoFi, a leading next-generation financial services platform, partnered with us to implement the Playvox Agent Optimization Suite. https://t.co/dlaoSz40he #ContactCenter #CX #CustomerExperience #WEM
2023-01-04 07:08:01
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@playvoxcx We partnered with @Zendesk to share insights on: ➡️ The best tools to set #ContactCenter agents up for #CX success ➡️ How to modernize your contact center to do more with less And much more! Watch now 👇 https://t.co/xFBNkvWnDm https://t.co/dJdpLisjQ5
2023-01-04 05:30:06
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@playvoxcx Do you know how to identify interaction avoidance in your #ContactCenter? 🤔 Here are some examples of what is—and isn't—#CallAvoidance and how to address genuine avoidance situations. https://t.co/FlQzrOvT6B #WorkforceManagement
2023-01-04 04:54:01
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@playvoxcx Playvox Coaching provides connected Quality reviews, helping #ContactCenter agents understand exactly what to adjust through real-life examples 🔍 See it in action: https://t.co/zXPNIdvPtt #CX #AgentCoaching https://t.co/cPhfCYAfoE
2023-01-04 03:14:10
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@playvoxcx .@AdamDKSaad, CEO of @TechStackAdvise, shares how #ContactCenters can enhance the agent experience to improve efficiency, retain talent, and offer a better #CustomerExperience. 👍 It's all on the Masters of Support Podcast: https://t.co/7PDRl2c2lp https://t.co/8izyQBSa4U
2023-01-03 03:14:11
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@playvoxcx Maintaining connections continues to be one of the biggest #RemoteWork challenges. That could be why 76% of employees are excited about the metaverse and want to incorporate virtual worlds into their working lives. https://t.co/EgoxbPVPeK via @UNLEASHgroup #FutureOfWork #WFH
2023-01-03 03:07:01
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@playvoxcx Ten. Quarters. In. A. ROW! 👏 That's how many times we've been at the top of the @G2dotcom Grid® Report for #ContactCenter Quality Assurance. 🙌 Read the report below and join us in celebrating 🥳! https://t.co/nk2o11o7on #ContactCenters #QualityAssurance https://t.co/w6S3DLR88q
2023-01-03 02:53:05
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@playvoxcx Playvox Motivation is a great way to give your #ContactCenter agents ways to stay engaged and motivated at work. Agents can earn points, rewards, and badges based on quality scores, learning courses, and more. https://t.co/qvXPBTYeKY #CX #CustomerExperience #Gamification https://t.co/NzJRKnskFk
2023-01-03 01:10:05
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@playvoxcx It's no secret that today's #customers are looking for empathy. That's why it's so important to infuse empathy into every customer interaction, from e-mails to social media responses. https://t.co/JEgNWarM7H by @LeslieO #CX #CustomerCare
2023-01-02 06:09:00
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@playvoxcx .@Diginomica shares the 4 trends they predict will shape #CustomerExperience in 2023—the first one: innovation driving efficiency. 🔮 https://t.co/85uLB1RzwX #CX #operationaleffiency
2023-01-02 05:49:00
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@playvoxcx Stay ahead of the curve by reading The 2023 #CustomerExperience Decision Makers’ Guide from @ContactBabel. It provides solutions to major issues affecting the #CX industry now and into next year. Get your copy of this report here 👇 https://t.co/Q8V7xGmu49
2023-01-02 03:09:00
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@playvoxcx Is your #WorkforceManagement software meeting the needs of your modern digital #ContactCenter? This blog will help you understand why forecasting is important and whether or not your current #WFM solution has everything you need to succeed. https://t.co/RkV5rxYPUg
2023-01-01 12:46:00
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@playvoxcx The best call avoidance policies have two key elements: ➡️ Boundaries ➡️ Expectations In this eBook, you'll learn about contact avoidance: what it is, how to combat it, and how to create a policy to manage it. https://t.co/rcKb6ISo5n #CX #ContactCenter
2023-01-01 02:48:01
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@playvoxcx #RemoteWork comes with perks-a-plenty for employees, but there are a few unexpected bonuses as an employer, too, including an expanded hiring pool and increased efficiency. @DavidFinkel shares more for @Inc: https://t.co/oTWSKgX7Kn #WorkforceManagement #FutureOfWork #WFH
2022-12-31 05:53:00
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@playvoxcx The expansion of our #WFM Capacity Planner will help organizations find solutions for issues related to labor shortages, business scaling, and rising costs. @HCMTech shares more on their weekly #tech roundup. ⬇️ https://t.co/8YiMq3kChA #workforce
2022-12-30 08:01:00
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@playvoxcx 🙏 Day 11: This thread wouldn't be complete without mentioning our amazing customers. We're constantly impressed with the commitment you all have to bring our #WFM solutions into your #ContactCenter environments to keep delivering an exceptional #CX! https://t.co/la7YlBjoof
2022-12-30 06:57:30
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@playvoxcx We're here to help manage your #CustomerExperience transformation as we edge closer to 2023! This free guide provides a detailed overview of implementing #ContactCenter solutions, an appraisal of vendors and products available, and more. https://t.co/GcLENwnrcw
2022-12-30 02:55:01
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@playvoxcx If you're looking to build a powerhouse #CustomerExperience team, there are a few things you need to know. 💪 @CMSWire breaks down what it takes to create an outstanding #CX team in this post. https://t.co/ProoU72jzt #customer #CustomerService
2022-12-29 09:08:00
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@playvoxcx Ensuring your #ContactCenter agents stick to your carefully crafted schedule can be a challenge.😬 Rohit Rakkar shares three tips to keep your agents on track with automated processes. 🛤 Read here: https://t.co/Ua0XAiKxFn #CustomerExperience #CX
2022-12-29 06:49:00
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@playvoxcx .@Afterpay_au needed help with: 🔮 Forecasting their #ContactCenter staffing needs 🔎 Visibility into agent performance 📊 Defining/reporting the success of customer teams See how our #WorkforceManagement solution helped. https://t.co/tDeOWDkL5D
2022-12-29 03:13:01
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@playvoxcx [NEW] on the Masters of Support Podcast: @SutherlandCorp's Charlene Petrie and Alex Pratt share how they’ve found a way to make sharing important news and updates with their employees more engaging—through a #podcast. https://t.co/qqkflyf55y #CX #ContactCenters https://t.co/1cYh5d4XqJ
2022-12-28 09:59:11
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@playvoxcx Anecdotal data doesn’t cut it. 🙅‍♀️ Engage your stakeholders with quantitative data. Bring customer pain points to life across your organization and initiate meaningful change based on real data 📊 Learn more: https://t.co/RwAKKUFSmj #ContactCenter #CX #QM https://t.co/n2FV1T0IUK
2022-12-28 04:05:06
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@playvoxcx One of the 5 trends reshaping the #ContactCenter is the disconnect between agents and managers about returning to the office. Discover the other 4 major trends and learn how to address them in our free eBook 👇 https://t.co/bEV7JbOct8 #CX #ContactCenters
2022-12-28 02:49:01
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@playvoxcx Could the key to a strong #CustomerExperience begin with creating a company culture that's centered around flexibility, learning, and career development? 🤔 @Janelle_Dieken thinks so. 👇 https://t.co/JRZR5eDfBo via @FastCompany #EmployeeExperience #EmployeeEngagement https://t.co/pN4F5dbu5e
2022-12-27 09:47:05
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@playvoxcx We're excited to announce another new brand to the Playvox family, @Yoco_ZA! Yoco is a #tech company that creates opportunities for entrepreneurs to get paid & be more successful. We are thrilled to provide a solution to help manage their #workforce. https://t.co/wEtuVnVopR https://t.co/kxbmA0Koxi
2022-12-23 00:00:00
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@playvoxcx As the "Great #Workplace Evolution" continues to unfold in the wake of the pandemic, @FEINews has shared some #HR trends that finance execs should keep on their radar. 👀 https://t.co/cOlZF1WB2c #FutureOfWork #Remote #Hybrid
2022-12-23 00:00:00
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@playvoxcx 🎙️What Are You Missing? Using Sentiment Analysis to Understand All Interactions, Featuring @siobhanmiller: https://t.co/mgZvUQ1NKm #CustomerExperience #CustomerSatisfaction https://t.co/BlyBTjY01L
2022-12-23 00:00:00
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@playvoxcx Customers are moving away from voice, which means it's time to shift to digital-first #CustomerService. In this eBook, you'll gain an understanding for the importance of omnichannel customer connection, how to manage digital channels, and more. https://t.co/jkDKFhkvIs #CX
2022-12-23 00:00:00
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@playvoxcx As customers tighten their budgets, it is vital to provide a great #CustomerExperience. 😊 Learn three steps to create a winning customer experience strategy to help you retain business. https://t.co/8dLW6oMxkS #CustomerService
2022-12-23 00:00:00
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@playvoxcx 🥰 Day 11: These subject matter experts were also kind enough to share their thoughts on the Playvox Masters of Support #Podcast! 🎙️👇
2022-12-23 00:00:00
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@playvoxcx 🎙️Flexibility Isn’t Just for Yoga: Why #ContactCenter Agents are Demanding #RemoteWork, Featuring @BurrowsMichelle: https://t.co/l3tKKxSsso https://t.co/dv0UrllFQE
2022-12-23 00:00:00
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@playvoxcx 🎙️Support Ticket Tagging: How #Automation Turns Data Into Action, Featuring @TadasLab: https://t.co/KKGvHyF3ta #CustomerSupport https://t.co/GVUtJO8BkE
2022-12-23 00:00:00
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@playvoxcx Contact center #TeamLeaders, is your capacity plan letting you down? You're not alone. Playvox CPSO Kristyn Emenecker (@LIVinEden) has a better way. Ready to R.O.C.? 🤘 https://t.co/XMMF0PdWqM #WorkforcePlanning
2022-12-22 00:00:00
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@playvoxcx 🥰 Day 10: We're so grateful for our service operations partner ecosystem: 🤝 @Zendesk 🤝 @Salesforce 🤝 @Kustomer We believe that we're stronger together, and we couldn't be happier to have these folks as partners! 💪 https://t.co/RaFTu19Fwb #CustomerExperience #CallCenter https://t.co/tybgI2Wcqw
2022-12-22 00:00:00
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