What is my username and password for Telstra smart modem?
User name and password is either admin / Telstra or admin / telstra. There should be a label on the base of the modem with the user name and password written on it.
How do I log into my smart modem?
Default username and password is either admin / Telstra or admin / telstra. If default username and password doesn't work then will have to factory reset modem. The reset button is located on back of modem near LAN port 2.
How do I speak to Telstra customer service?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
How do I check My Telstra prepaid balance?
You can check your balance via:
- My Telstra app.
- My Telstra.
- Dial #100# from your Pre-Paid mobile and follow the prompts.
How do I speak to an Australian at Telstra?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
Can I reactivate My Telstra prepaid SIM?
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see 'Telstra' next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.
What happens when phone plan ends?
Your service doesn't switch off, your phone won't explode. No, what actually happens when your contract ends – for the large majority – is that you'll carry on with your old provider on the same old tariff.
How Do I Live chat with Telstra?
Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.