Why can't I change my Tui holiday online?
Online bookings
However, if any changes have been made to your booking outside Manage My Booking, it can mean that you're no longer able to log-in. To make any more payments or changes, please pop-in to a TUI Holiday Store or call us on 0203 451 2688.
Can I change my Tui holiday once booked?
TUI BOOKINGS
There's no limit on how many times you can change your booking fee-free, as long as the change you're making falls within the conditions of our flexible changes policy.
Can I change my Tui holiday online?
You can make amendments to your holiday online made using our Manage My Booking service. Can I make amendments to my holiday? Yes, you can amend your booking. However you'll usually need to pay an amendment fee for each person named on the booking and for every booking detail which you change.
Can I speak to TUI online?
IF YOU BOOKED ONLINE OR VIA THE TUI OR FIRST CHOICE APP: You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. IF YOU HAVE A TUI TOURS BOOKING: Please give our dedicated TUI Tours team a call on 0203 451 2940.
How do I get a cash refund from TUI?
How do I claim a refund? If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI's online request form. TUI said customers should be aware it will be unable to process your refund request if you haven't yet received a refund credit code.
How do I contact TUI now?
Holidays booked with TUI Contact Centre: Please call 0203 451 2688. Cruise holidays: Please call 0203 451 2682.
Is TUI customer service number free?
If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information.
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Opening times:
| Monday - Friday |
09.00 - 19.00 |
| Saturday |
09.00 - 17.00 |
| Sunday |
10.00 - 17.00 |