How do I access my Bulb account?
In this article: You can sign in to your Bulb account with the email address you used when you joined Bulb. That's the same email address that we send your monthly statements to. If you don't know your password or it's tricky to type, choose 'Email me a link to sign in instantly' from the sign in page.
Is Bulb Energy going bust?
UK energy supplier Bulb has been placed into special administration, making it the biggest company to go bust as a result of soaring gas prices so far and hitting 1.7m customers. Customers' credit balances will be protected, Bulb said in a statement, urging its subscribers not to worry.
Where do I find my Bulb account number?
In this article:
At Bulb, we don't use account numbers. All we need to identify your account is your name and postcode. To keep your account secure, we might also ask you for some more details when you get in touch.
What happens to my Bulb account?
Any credit is protected – even if you left Bulb recently
If you're an existing customer, the credit will stay on your account and you can use it to pay for future energy use or request a refund as normal. If you've left the firm but you're owed credit, Bulb (or the administrator) will still pay this to you.
How do I get in touch with Bulb?
You can call us on 0300 30 30 635. Our phone lines are currently very busy. We're available Monday to Friday, 9am to 6pm (closed on bank holidays). Our phone lines are available Monday to Friday, 9am to 5pm (closed on bank holidays).
What happens to Bulb customers now?
Bulb Energy's debt climbed as customer numbers rose. I am a Bulb customer – what happens now? Until now, customers of collapsed suppliers have all been moved to a new supplier appointed by the regulator Ofgem – the supplier of last resort.