How do I set up a JPay account?
Open a JPay.com account. Purchase stamps.
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Just go in to JPay.com and follow these steps:
- Enter a valid incarcerated ID.
- Select the correct incarcerated individual from the list you will be provided.
- Provide us with your email and password.
- Enter your billing information as it appears on your card statement.
How do I use JPay for free?
The new JPay mobile apps for iPhone (and iPad and iPod Touch) and Android devices put money transfers in the palm of your hand. Use the JPay app to send money to an inmate, or, for ex-offenders, to make a community correction payment. The apps are free to download, and sync directly to your existing JPay account.
How do I check my JPay balance?
How can I check my balance? The easiest way is to visit Releasecards.JPay.com. You can also call 866-777-5729. Please hold on to this card for at least 45 days.
How do I set up JPay on my phone?
You can register your phone number by calling (877) 800-5729. A Correctional Billing Service agent will register your number and provide you with your pass code. You will need the pass code to fund an offender's AdvanceConnect account.
How do I find my JPay account?
There are a few steps to recover your user ID.
- Go to the Jpay website and open the option 'Forgot user ID'
- Enter the phone number associated with your account as prompted.
- You will be directed to the next page.
- Enter the security question that you previously set.
What replaced JPay?
GTL is the service provider for families with loved ones inside a Department of Correction Facility.
How do I send a letter through JPay?
Like regular postage stamps, every Email you send requires a JPay stamp.
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You can send an Email to an inmate by following these 3 simple steps:
- Open a JPay.com account. Click here to learn about creating your account.
- Purchase stamps.
- Click on the “Email” tab and follow the prompts.
Is JPay still giving free video visits?
Beginning Friday, March 13, 2020, one free 15 min video session credit will be available in your JPay account. The free video session credit will be replenished every Friday, but only if the current free visit was used.