How do I access my BigPond emails?
Access to email using your web browser
Go to bigpond.com and click on the webmail link • Enter your BigPond username (or email address) • Enter your password, then click 'Log in'.
Why can't I log into my Telstra account?
Either call 132200 or send a message using the My Telstra app (blue icon, bottom right of Get Help screen) and if Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human. And yes, you can use the chat function in the app without being able to log in.
Why can't I access my BigPond email account?
If you are still having difficulty I suggest you have your password reset please visit bigpond.com/help/email and select 'Password reset'. Let me know if this resolves the issue.
How do I reset my BigPond email password?
To reset your password, follow these steps:
- Go to the forgotten password page.
- Enter your username and confirm you're not a robot by ticking the box.
- Click on Send email.
- Check for an email from Telstra. ...
- In the email, click on Reset my password.
- Enter your new password and click Reset password.
How do I speak to an Australian at Telstra?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
Can I reactivate My Telstra prepaid SIM?
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see 'Telstra' next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.
What happens when phone plan ends?
Your service doesn't switch off, your phone won't explode. No, what actually happens when your contract ends – for the large majority – is that you'll carry on with your old provider on the same old tariff.
How Do I Live chat with Telstra?
Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.